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Latest product improvements: fireside chat with a C-suite

This summer, Workfellow has celebrated its first anniversary! In light of such great events, we decided to look back and recall the major changes and improvements that the product has been through during the past months. We had a short interview with our CPO Henri and CTO Marcin to discuss those changes and their value to the customers. 

What has been the initial feedback that you get from the customers? How was their experience with the software? 
Henri

The first feedback that we get mainly from everyone is that Workfellow is really easy and fast to get started with. This has been one of our design principles from the beginning and is something we’re focusing on all the time around the product.

The starting point seems to be typical for all customers when it comes to actually using the software. Although the established processes in the organization might be well-defined, there are lots of non-standardized work and workarounds to get things done. 

The main findings have also been quite similar in different companies: they have one or two process re-engineering opportunities, different kinds of automation and integration cases, and lots of minor improvements needed that do not require any new technology.

What has been the focus of the last months product-wise?
Henri

The significant changes in the past quarter have been made based on customer feedback as we’re getting highly valuable insights from them:

  • Improved UX (User Experience) and UI (User Interface): We’ve been working on improving the UX and UI so that it’s easier and more convenient to work with Workfellow.
  • Comparison of time and teams: An easier way of comparing the work between high-intensity periods and average time. This feature is highly valuable for understanding the main issues and bottlenecks during the specific period, e.g., monthly closing, to make the workload more coherent.
  • Automation specifications: We've been working on creating the first version of PDD (Project Definition Document) to accelerate RPA implementations.
  • Workview improvements: Visualizing all the business apps and documents, including the interactions between those, has led to a better UX.
  • Recommendations beta: Automatic proposals for recommended actions to increase automation and productivity the optimal way.
Marcin

Henri gave quite a comprehensive list already, but there are many improvements under the hood that are not that visible. For example, scalability improvements and production monitoring make service of the increasing number of customers easier for our operations. Software development is no different for continuous improvement and automation: there are always things to improve and automate further!

What have been the first benefits that customers are getting?
Henri

I'd like to summarize it in three main points, so here are the immediate actions we've seen in customers' work:

  • Started to centralize work to the automated systems that they prefer. 
  • Have identified new process flows for automation — reporting automation cases being the most common.
  • Have been consolidating documents and spreadsheets and moving the modern paperwork to the mentioned preferred systems. The document-free office is the base for high automation.

Manual activities and repetitive workflows that the first customers have identified were around 30-50% of all work. That’s definitely a lot of talent waste that could be used more wisely!



Written by

Kazyna Turdibayeva

Marketing specialist at Workfellow.