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"Real-time intelligence" in easing system transformation

The urgency to get to digital

Covid-19 has increased the urgency for companies to accelerate their journey to digital.

Failing to meet customer needs and expectations in the new post-Covid era can compromise even the most vital market positions. Industries under the most pressure are logistics, supply chain, grocery, retail - to name a few, where the remote has exploded the demand for products and services and permanently changed customer behavior. Startups without any legacy are raising mind-blowing amounts of capital from the venture capital market to address the changes with laser-focus and immediate actions. Therefore, the speed to go to “digital” has never been seen at this scale before.  

This increased urgency has caused some unforeseen problems. Almost everyone needs to accelerate digital transformation. Companies have exploited all the available resources to help with the change; the market currently lacks the resources supporting the transformation initiatives, at least competent ones. However, nowadays, it’s about surviving and getting the new markets while preventing competition from entering existing ones. For many, the transformation is a must-do now. 

Everyone who has participated in a system transformation project knows that it’s never a smooth and easy initiative. Now, those need to be done in an accelerated fashion. 

Transformation halts organizations

Every company’s targets, processes, culture, and IT ecosystem are different, making every system renewal a special and unique project. However, that also means more uncertainty for implementation and deployment, even when following the best practices.

Whenever new systems are rolled out enterprise-wide, it creates noise in an organization, mainly during deployment. In the worst-case scenario, the change might halt all other development activities as causalities cannot be fully anticipated and estimated beforehand.

Who hasn’t heard this? “Let’s wait until we finish those big changes, and then we’ll see if we need those development activities.”  

Now it’s different. For most companies, there is no later; they have to make changes and run everything right now. How to do that without creating chaos?

Real-time intelligence enables the maximization of the outcome. 

Currently, the transformation process is followed up in PowerPoints and Excels, and all the data is typically built manually with custom analysis by extracting reports from the system reports or logs. Those usually come late, cover only specific systems, and don’t unveil everything happening to the actual work. This is explained more simply in our short blog.

How does data-driven transformation work? 

With the real-time data-backed transformation, everyone gets complete visibility of real-time insights, which show actual work across all business applications and documents immediately. Those insights are then turned into recommendations on what could be improved based on people’s roles and responsibilities. The recommendations provide a constant flow of prioritized actions to solve the problems as those appear: 

  • Process bottlenecks;
  • Integration needs;
  • Automation needs;
  • System failures;
  • Further adoption of the system to the people’s way of working;
  • Training needs.

Organizations can respond immediately to ensure a smooth transformation project while getting the insights in real-time directly as those appear. Realizing the reality of work allows the organization to run multiple transformation and development activities simultaneously as visibility becomes higher. 

Without real-time insights into the reality of work, it’s impossible to react to these changes promptly and lead the change effectively. Failure to respond on time and to halt other development activities might cause the following challenges:

  • Slowness in the end-to-end process flow;
  • Increased investments for change management;
  • Loss of the full potential as changes are executed one by one, not simultaneously;
  • Increased employee turnover;
  • Failed value maximization as the digital transformation takes an unnecessarily long time.

Eventually, it’s about how fast digitalization can be done. The fastest companies stay competitive, win new markets, and block entrants. 


Workfellow augments your development organization with continuous real-time insights and recommendations so that everyone knows the most important thing to focus on, why it should be done, and how to do it. Get on top of any of your transformations with Workfellow. Book a demo with us and learn more!

Written by

Kustaa Kivelä

CEO & Co-founder at Workfellow. Expert in organizational digital transformation.