WORKFELLOW IS COMPLEMENTARY SOLUTION FOR PROCESS MINING, TASK MINING AND PROCESS EXCELLENCE INITIATIVES
“Process excellence is about process effectiveness and efficiency. It requires processes to be designed and improved for consistent delivery with minimum variation and minimum waste. It is the domain of Six Sigma and Lean.”
To solve above-mentioned problems, companies have been leaning towards data-analysis and process mining techniques to find data points from event logs, which help them identify their process improvement and automation potential. As the name suggests, the focus is typically on a specific process.
Manual activities don’t know process boundaries,
so break them!
Visibility is always better than no visibility, but the issue lies in the fact that evaluation is often limited to a specific system or process. Manual activities do not know process boundaries. The reality is that employees around the world perform similar manual activities which are modular and identical.
Workfellow breaks these boundaries by looking at knowledge work from people's point of view. It includes all the business systems and processes that people use across the organization - regardless of the process name - and finds similar patterns to be improved and automated. This way, both horizontal and vertical process automation can be done.
Get over low hanging fruit to a big amount of tasty fruit instead!
Low hanging fruit is obviously large manual chunks of work that are pre-known to be challenges for companies. Typically the focus on process improvement is on that fruit because there has not been visibility in the amount of the smaller, but tastier ones!
Strawberries are actually fruit from a technical perspective. They are small pieces, but easily collectable to big amounts. The strawberries of work are repeated daily by hundreds of people in a modular structure.
Let’s take an example: Imagine that one strawberry is a 15-minute manual task, and there are 100 other people in your company doing that very same task. You can find hundreds of these activities throughout your organization, and solving those would result in a productivity leap of tens of millions of euros!
Workfellow gives a price tag for the smallest piece of manual work. These small pieces are automatically grouped based on their similarities for further improvement and automation. Solving these problems can have as big as or bigger benefits than fine-tuning the low hanging fruit!
Skip the time-consuming and expensive integrations and training
Process mining requires event log data from IT-systems to identify trends and patterns. The problem with this is that processes don’t often happen within one IT-system. Instead, there are ERP, CRM, Office-tools, and multiple others included. Time-consuming and expensive integrations are needed to get the relevant system data.
Another pain point in the event log and system data is the quality of it vs the insights and information we are looking for. Data might not be up to date, or fields are missing.
Workfellow creates the needed data on the go without integrations. This enables you to get results already after a week of productivity mining. The analyst view is also intuitive to use without extensive training.
In short: Workfellow’s process-agnostic mining gives you a comprehensive view of knowledge work that is happening in and out of event logs.
If you are already using a process mining software - e.g. Celonis, QPR, Minit, Disco, Abbyy, Lana - Workfellow complements the view to the world out of event logs.
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