In today’s volatile and uncertain market conditions businesses around the world face unprecedented pressure to increase operational efficiency. At the same time, procurement organizations face challenges digitizing complex source-to-pay processes, leaving little room for error. Faced with such complex challenges, procurement leaders are increasingly turning to process mining software to transform the performance of their procurement organizations.
In this article we go through the opportunity in process mining with definitions, examples and best practices every CPO and procurement leader needs to know.
What is process mining?
Process mining is a technique for extracting data from information system event logs in order to locate, monitor, and enhance real-world business processes. Process mining is a technique that can be used to locate process bottlenecks or inefficiencies, provide insight into how processes are carried out, and eventually enhance process performance.
Process mining can be considered an automatic and advanced tool for business process analysis. In this way, procurement organizations benefit from five key areas of process analysis and optimization:
- Process discovery - from identifying the “as-is” true state of your procure-to-pay or source-to-pay processes.
- Process mapping - defining and communicating the desired state of processes across your organization and with key stakeholders.
- Process monitoring - keeping track of conformance to your agreed processes and approval steps across teams or the organization.
- Process re-engineering - the systematic re-design of key processes to increase efficiency.
- Digital transformation - procurement processes are often manual and time-consuming, process mining can be used to accelerate digitalization or digital transformation.
Key questions process mining can answer in P2P
Once you apply a process analysis mindset to procure-to-pay you can start answering key questions impacting your organization’s performance. Some key questions can include:
- How long does it take for procurement requests to be processed?
- How accurately are POs processed across teams or business units?
- What are the process steps increasing lead time of purchases?
- What are the areas where more errors or rework is needed in purchases?
- How widely is your organization complying to the agreed P2P model?
- How much of your spend is managed by procurement?
Typical process mining use-cases for procurement
Procurement processes can be among the most complex and manual in business operations. They typically involve many departments and involve many steps of approvals across various stakeholders. Procurement processes can involve large amounts of transactions where even proven experts are prone to human error.
Each procurement organization will have specific challenges and areas for improvement. Overall, the typical use-cases for process mining in procurement include:
- Identify bottlenecks with end-to-end process visibility. Typically 80% of procurement process challenges come from 20% of cases. The problem is that it’s difficult to fix issues without measuring them first.
- Harmonize processes among teams and business units. Once you have mapped out the true state of your procurement processes among different teams you can benchmark, harmonize and align processes based on desired best practices.
- Reduce lead time and need for core processes. Reduce the need for manual work within purchase orders, for example, reducing the free-text requisitions or approvals needed.
- Improve level of digitalization and automation. Reduce the amount of manual review and approvals time, for example, by increasing the touchless PO rates or automated approvals.
- Maximize working capital. Process mining can be used to measure and harmonize payment terms, ensuring payments are made at the optimal due dates, or through negotiated better payment terms.
The business case for process mining in procurement
You can adopt a five step process in developing a credible business case for process mining in procurement.
1. Determine greatest improvement areas. Analyze data and conduct research to find areas where the purchasing process needs to be improved and where unnecessary steps can be eliminated.
2. Calculate cost savings. Describe the possible savings that can be achieved by doing away with manual processes, cutting expenses, and streamlining operations.
3. Explore other measurable benefits. Explore other performance metrics that can be impacted, for example, reduced lead time, removal of rework, rate of on-time payment, reduced number of errors, reduced maverick spending etc.
4. Estimate total cost of ownership and possible ROI. To create a business case for process mining, determine the total cost of implementing possible return on investment (ROI) from process changes including cost savings and other measurable benefits.
5. Make your argument realistically and for the long term. To obtain approval, provide leadership and key stakeholders with the business case for process mining in concrete benefits and realistic timeframes.
Process mining best practices for procurement organizations
With an effective business case you’re off to a good start. Here are a few best practices to ensure your process mining initiatives have long-term impact.
- Start with a clear goal and strategy. Before embarking on a process mining initiative define a strategy and ensure that process mining project goals are aligned with the overall business objectives.
- Define clear success metrics. Establish clear and measurable ways to evaluate success in metrics that have concrete business benefits.
- Identify best-fit software. There are more than 30 process intelligence software solutions in the market - including process mining, task mining and advanced hybrid options. Explore and identify tools that suit your needs through a proof-of-concept or process intelligence RFP.
- Include relevant stakeholders. Identify and build the winning team to take on a process mining implementation within and outside of the procurement organization.
- Develop a robust training program. Remember that process mining is not a silver bullet, it will require learning and training of key stakeholders.
- Aim for long term gains. Process mining can bring both short term and long term benefits, but it’s rarely a one-time fix. Build a roadmap of initiatives that build up incremental operational improvements.
Example how process mining can be used in procurement
Process mining is an enabler for process improvement. For procurement teams, you can see three types of optimizations that can result from process mining and analysis using the ESA framework:
Eliminate - removal of procurement approval or control steps to streamline key workflows.
Standardize - aligning different teams to the agreed P2P model, ensuring risk control and reducing maverick buying.
Automate - utilizing robotic process automation (RPA) and other automation techniques to completely remove human intervention from repetitive procurement tasks.
Limitations of process mining for procurement
- Can’t asses full cost of work. A typical procurement team needs access to over 25 different business apps, Excel reports, 3rd party portals and other data systems. Process mining doesn’t give full visibility to the manual effort required in processing.
- Lack of (quality) data. Because process mining techniques are dependent on event log files, they are limited to the data that is available, so it may not be able to uncover all the information about procurement process happening outside of enterprise resource systems (ERPs)
- Total cost of implementation. Process mining can be costly to set up, as it requires the gathering and storing of data over a period of time from different data source systems - in addition the maintenance of process mining resources increases total cost of ownership.
- Automated insights are not flawless. Process mining is not always able to detect process inefficiencies, so it may not be able to identify all potential issues.
- Lack of agility. Process mining solutions can be time consuming to set up across a procurement organization or many business units.
Consider an alternative: hybrid process intelligence
If you've already used process mining or are still weighing your options, hybrid process intelligence software might be something to look into. With this new method, you have the task mining software's level of detail and the process mining software's breadth of coverage. Additionally, it can be implemented 10 times quicker than the well-known process mining solution.