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What is Business Process Intelligence?

When global events present many bumps in the road, business process intelligence keeps you in control and well-prepared for a smooth journey.

May 25, 2023
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What is business process mapping? Definitions and steps

Business process mapping is a technique used to visually display how work is done in workflow steps. It can also be called a flowchart or workflow diagram.

May 23, 2023
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What is process implementation?

Business process implementation is an ongoing activity that requires careful planning and enough time to ensure process actors are well-trained, informed, and happy with the proposed changes. 

May 23, 2023
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4 process analysis examples from operational excellences sherpa Peter Evans

Four real case examples of process analysis success from operational excellence sherpa Peter Evans.

May 17, 2023
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Five key process discovery best practices to consider in 2023

Embracing best practices in process discovery can be the difference between a successful transformation and an unsuccessful one. Here are the five key things to consider.

May 16, 2023
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Six core finance processes that can be improved with process intelligence

The six core processes in finance: purchasing, accounts payable, invoicing and accounts receivable, tax compliance, travel and expense management and financial reporting.

May 12, 2023
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Top Task Mining use cases for unlocking automation and productivity

The three top use cases for task mining software are 1. task automation, 2. improving the employee experience and 3. workforce productivity optimization.

April 20, 2023
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How Customer Journey Mapping Improved NPS - Telecoms Case Study

The main objective of customer journey mapping is to gain insights into the customer's perspective, needs, and expectations at each stage of their interaction with the company. See case example from the telecoms industry.

April 18, 2023
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Guest Posting Guidelines for Workfellow's Blog

Here in Workfellow's blog we like to highlight exceptional voices and opinions on the value and future of intelligent automation. If you've got the views and writing skills to match, we'd love to hear from you!

April 13, 2023
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5 reasons process mining projects fail and how to overcome them

Insufficient data quality, lack of stakeholder buy-in, misaligned expectations, poorly defined project scope, and inadequate skillsets are common reasons for process mining project failures.

April 7, 2023
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How lean process mapping transformed the aircraft leasing industry

In the latest article in the Wonderful BPM series we revisit the topic of lean process mapping with our Six Sigma sherpa Peter Evans. In this case story Peter shares how lean process mapping to radically accelerate the aircraft lending process at GE Capital Aviation Services. 

April 6, 2023
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Workfellow receives Honorable Mention in the Gartner Magic Quadrant for Process Mining

Workfellow’s hybrid process intelligence solution gets an Honorable Mention in Gartner's Magic Quadrant for Process Mining

March 29, 2023
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About the authors - who are the people who write for Workfellow?

In this article we get a behind-the-scenes look at the people who write for Workfellow. See the biographies and profiles of our most active content creators.

March 21, 2023
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What to do in the first 90 days of BPM implementation?

We are continuing our Wonderful BPM blog series. What should an operational excellence leader do in the first 90 days of BPM implementation? Read further if you’re as excited about improving the processes as we are.

March 2, 2023
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Making Procurement Processes More Efficient with Jarno Salomäki from Procurenode

How can procurement leaders embrace digitalization and efficiency? Hear from an expert - as we interview Jarno Salomäki from Procurenode on the Wonderful Work podcast.

March 2, 2023
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What is Business Process Management

Business Process Management, or BPM, is a set of different tools and techniques that together help businesses improve and optimize their processes.

February 28, 2023
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How to Effectively Adopt AI With Stig Martin Fiskå From Cognizant

How can Nordic businesses adapt artificial intelligence (AI) into their business processes? Here we see a summary of the advice shared by Stig-Martin Fiskå from Cognizant in the recent Wonderful Work podcast.

February 16, 2023
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Process mining in banks and financial services – what, why and how in 2023

How can process mining help banks and financial services? In this article we go through best practices and an example from mortgage lending.

February 8, 2023
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Workfellow partners with adesso Nordics to fuel digital transformation across the Nordics

Workfellow, a leading provider of process intelligence software and adesso Nordics, a top European IT service provider announce a strategic partnership aimed at helping large businesses across the Nordic countries automate their operations and improve their bottom line through digital transformation.

February 7, 2023
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Looking into the future of RPA with Stina Gustavsson from Robocorp

How does the future of robotic process automation look from an enterprise leader's perspective? Let's ask an expert! Stina Gustavsson from Robocorp shares what you need to know.

February 2, 2023
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What are event logs in process mining?

Event logs are a key element of process mining software. In this article we'll go through what event logs are through key definitions, examples and benefits.

January 19, 2023
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Workfellow named OneOffice™ Hot Vendor by HFS Research

Celebrate good times, come on!‍ Workfellow has been recognized by the influential industry analyst firm HFS Research as a OneOffice™ Hot Vendor. 

January 19, 2023
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6 key benefits of task mining software

Task mining is one of the fastest-growing markets in the intelligent automation space, reporting an 85 - 95 % growth rate in 2022. Although it's quickly growing, there are still many people who wonder what task mining is and how it can benefit organizations.

January 16, 2023
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How to Get IT on your Side in Intelligent Automation with Lasse Rindom

In this episode of Wonderful Work, we chat with Lasse Rindom about intelligent automation, RPA, and the complex relationship between centralized IT and business operations.

January 10, 2023
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What are process digital twins and how do they relate to process mining?

Digital process twins are the adaptation of digital twin concepts to process mining methods. The goal is to produce a virtual state of company processes that can be explored and improved through simulations.

January 10, 2023
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Benefits of Business Process Management with Peter Evans

We've teamed up with operational excellence leader and former continuous improvement director at the LEGO Group, Peter Evans. Peter has over 30 years of experience in deployment of operational excellence, Lean Six Sigma, operational performance management, change management, and more.

January 9, 2023
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Humans, Technology, and the Future of Digital Twins With Tiina Lappalainen From Futurice

In this episode of Wonderful Work, we chat with Tiina Lappalainen about finding one's passion, women in IT, and the power of digital twins.

January 5, 2023
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Process mining for financial operations - what, why and how in 2023

How can financial operations leverage process mining? In this article we go through definitions, examples and best practices.

January 3, 2023
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Process mining for procurement - what, why and how in 2023

In this article we go through the opportunity in process mining with definitions, examples and best practices every CPO and procurement leader needs to know.

December 29, 2022
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Global business services in 2023 - definitions, examples and best practices

Global business services (GBS) are an increasingly popular option for achieving operational excellence in shared services. In this article we go through key definitions, examples and best practices.

December 27, 2022
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Process mining for insurance firms examples and best practices

How and why should insurance firms leverage process mining? We go through benefits, examples and best practices.

December 27, 2022
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How to prepare for the future of digitalization with Ilona Ylinampa from Fujitsu Finland

Summary of the podcast conversation with Ilona Ylinampa, top 100 IT influencer in Finland and Deputy Managing Director at Fujitsu Finland.

December 21, 2022
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Workfellow’s Baltic presence strengthened through partnership with Šarūnas Grigas

We are excited to announce that Workfellow’s presence in the Baltic countries is strengthened through a strategic partnership with Šarūnas Grigas to bring Workfellow's hybrid process intelligence solutions to the Baltics.

December 19, 2022
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Getting the Best From Intelligent Automation With Pedro Berrocoso, Digital Transformation Leader

Summary of how you can get the best out of intelligent automation based on an interview with Pedro Berrocoso in the Wonderful Work podcast.

December 15, 2022
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How to create an effective data culture with Jereme Pineda from Zalando

On this episode of Wonderful Work, we chat about data culture with Jereme Pineda, Senior Product Manager for data optimization at Zalando. Jereme has enjoyed a long and diverse career in analytics and data and has worked for famous companies such as Basware, Sievo, and Microsoft.

December 1, 2022
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How to build a business case for process intelligence

In this article we look at how and why you can create a business case for process intelligence software - including examples and best practices.

November 16, 2022
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Demystifying hyperautomation with Jaakko Lehtinen from Sogeti

Are you curious about hyperautomation? You're in the right place. On episode 4 of the Wonderful Work podcast, Workfellow CMO Lari Numminen sat down with Jaakko Lehtinen, Director at Sogeti and Keynote Speaker, to talk about hyperautomation

November 9, 2022
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A deep dive into process mining

Workfellow CEO Kustaa Kivela joined Dave Dabbah on the Robocorp and Beyond podcast to discuss the rapid growth of process mining

November 3, 2022
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How to build a business case for process mining

In this article we look at how and why you can create a business case for adopting process mining software.

October 28, 2022
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8 Unbeliveable Examples of Copy-paste Talent Waste in Enterprise Businesses

The average 20-person enterprise operations team logs over 21,000 copy-paste activities weekly and over 1 million copy-paste activities annually

September 27, 2022
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What is business process monitoring?

Even the most well-planned processes will likely present a few bottlenecks in the real world. Although a few bumps in the road can be managed, numerous sticking points and unanticipated issues can be damaging.

September 27, 2022
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Welcome to the Workfellow Process Clinic

See what you may have missed at the Process Clinic. An event like no other for enterprise process leaders in Helsinki and Copenhagen.

September 20, 2022
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Meet the Workfellow Worker Bee: Our bee - utiful new mascot

I first thought of the Workfellow Worker Bee while frolicking amongst majestic pine and birch trees in an eastern Finnish forest. Whilst swatting a swarm of mosquitoes and simultaneously scratching and shouting expletives, the idea came into my mind at the speed of light and was perfectly formed.

September 14, 2022
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How to write an RFP for process intelligence software

Do you need a process intelligence solution and want to find the right vendor to suit your needs? Then it’s time to develop a request for proposal (RFP.) A well-planned and written RFP will help you find answers and compare vendors to find your ideal software provider.

September 12, 2022
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What is business process reengineering?

Business process reengineering (BPR) is a strategy to redesign core business processes. BPR can optimize end-to-end business processes, identify ineffective tasks and help teams reach specific business goals.

September 5, 2022
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What is business process analysis?

A business process analysis is a way of gaining insight and visibility into the steps employees and organizations perform to achieve their goals.

August 19, 2022
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What is Work API and how is it different from process mining and task mining?

Work API is the fastest and easiest way to automate business process analysis. It gives you the depth of insight of process or task mining without the data hassle.

August 16, 2022
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Key challenges to Intelligent Automation highlighted by Deloitte global survey 2022

According to Deloitte's 2022 Global Intelligent Automation survey, intelligent automation is becoming the norm amongst many organizations. The reason for this is simple: using intelligent automation tools brings accuracy, increased productivity, enhanced customer and employee experience, and reduced costs.

August 4, 2022
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How to adapt to intelligent automation and not lose your job

Intelligent automation (sometimes called business process automation) is the systematic approach to research, improve, or replace inefficient work processes through automation. Often intelligent automation involves robotic process automation (RPA) or artificial intelligence (AI) based solutions replacing processes and tasks previously done by skilled employees.

June 30, 2022
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Employee story: meet Kazyna!

As one of our first members of the Workfellow team, Kazyna has tried her hand at quite a few things: employer branding, talent acquisition, and every type of marketing activity under the sun! Above all else, Kazyna really embodies the core values and spirit of Workfellow and brings her enthusiasm to everything that she does! Let's get to know her a bit better and find out what has made her Workfellow journey special.

June 27, 2022
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Looking back at SSOW 2022

Workfellow attended SSOW 2022 in Lisbon. Here's a few of our thoughts, looking back at all the presentations, discussions and great people we've met.

May 31, 2022
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Four key RPA challenges and how to solve them

RPA robots are not magic pills that can solve all problems. In this article, we look at the significant challenges for RPA that prevent it from scaling its capabilities to the entire organization. 

April 23, 2022
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Employee story: meet Marina!

If there’s one person you can talk to any time about any matter, it would be her - our fun, responsible, accomodating, caring, and kind People & Culture lead.

April 14, 2022
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What are shadow processes and why do they matter in business?

Shadow processes are the type or category of the processes that are not easily found, specified, and revealed. In this article we go through what business leaders need to know.

March 21, 2022
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Perfectly optimized enterprise. Why Workfellow does what it does?

How to become a perfectly optimized enterprise and how can Workfellow help in that journey?

March 11, 2022
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How to get better results from your Process Mining projects

How to effectively turn process mining into "real" actions that transform the company, increase ROI and make work better as a final result?

March 2, 2022
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Employee story: meet Marcin!

They say like-minded people attract. Well, who are we to oppose that, when we found one of our workfellows all the way in France? 

February 2, 2022
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Workfellow is now SOC2 compliant

We are absolutely thrilled to announce that we have now obtained the SOC2 certification!

January 26, 2022
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Workfellow raises $3.12 million in Series A funding round.

Workfellow is thrilled to announce that it has raised 3.12 million USD in its Series A funding round. The investment will support Workfellow’s growth by ramping up its product and commercial operation.

December 20, 2021
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Technical stack at Workfellow

What stack do you guys have? Would I be a good match with Workfellow as a developer? These and the other questions are addressed in this blog.

September 15, 2021
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"Real-time intelligence" in easing system transformation

Covid-19 has increased the urgency for companies to accelerate their journey to "digital". Transformation is a must-do now. And it must be done in an accelerated manner.

August 31, 2021
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Employee Story: meet Henri

Every workfellow’s story is special to us. Every person in our small but fast-growing family is unique and adds his/her own flavor to the company’s spirit. Let's meet Henri - our CPO.

August 25, 2021
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Employee story: meet our second Janne

This week we had an interview with our second Janne, who started his journey as an Intern and is now a Junior Software Developer at Workfellow. Let’s learn about his experience and find out what made him continue after his internship.

August 13, 2021
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Employee story: meet Juho!

We continue our Employee Story series about all the amazing people we have here. This week, let’s meet our Software Superhero Juho! Juho joined us at the very beginning of our journey and has been at the forefront of many big changes and events.

July 27, 2021
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Unleashing automation potential: the quick wins are done – what’s next?

We see now that robots are getting more competent at increasing speed. Yet, early adopters have already moved to a specific point in their journey, which we call a plateau of automation scaling. The quick wins are done – what’s next?

July 22, 2021
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Latest product improvements: fireside chat with a C-suite

In light of Workfellow's first anniversary, we decided to look back and recall the significant changes and improvements that the product has been through during the past months. We had a short interview with our CPO Henri and CTO Marcin to discuss those changes and its value to the customers.

July 20, 2021
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Employee story: meet Janne!

People are the superheroes behind any organization. Meet our workfellow Janne, who joined us as a first-ever employee and has been working on product development since then.

July 14, 2021
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Process automation challenges and how to overcome them

The world is changing fast, so should we. Automation is inevitable, and skills like agility and resilience would be valued a lot in the upcoming future.

June 18, 2021
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Workplace that encourages innovation - how to create one?

It is no longer just R&D department that is responsible for "innovating" the company. Innovation concerns ALL, and it should be a constant process that drives the organizational growth. How to encourage innovation then?

May 26, 2021
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Why do we need a tool to spot talent waste?

Manual problem search itself creates many new problems, holding teams back. New effective, fast and automated tool is needed to identify knowledge-work related problems within the teams.

May 19, 2021
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The chicken and egg problem of automation

Which came first, the problem or the solution? Could it be that if knowing the problem better, the solution could be more straightforward and actually need a simpler automation process?

April 28, 2021
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How to make employees more productive and fulfilled?

We're at the front of incredible changes in the workplaces! Individuals can only do so much to become more productive, a lot depends on companies and the overall system. Here are the simple yet highly effective strategies to make employees enjoy their work and be more fulfilled.

April 20, 2021
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How to organize work productively: insights from physical training

We all aspire to be more effective, more productive, and more efficient. The way we organize our physical workload could actually help us understand the principles of knowledge work too.

April 16, 2021
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5 tips to achieve the flow state at work

"Flow" is an amazing state, in which we can have many things done in the least amount of time. How to achieve and when to practice it?

April 6, 2021
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How to retain young talent after Covid-19?

With companies experiencing lowest employee retention rates during the Covid-19, it's getting harder to keep the talent, especially among younger people.

March 24, 2021
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5 most common problems in teams'​ workflows

Modern teams are aiming for Excel-free offices now - just like they went to paperless times ago. With the right mindset, it is possible to achieve.

March 16, 2021
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