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What is Business Process Intelligence?

In recent years the field of process analysis software has developed greatly - and has given rise to new technology fields such as task mining and process mining. In this article, we look into this new field and share how process intelligence is bringing transformative insights to business process management. 

What exactly is process intelligence?

Process intelligence is the application of business intelligence software and methods to evaluate business processes in order to spot bottlenecks and opportunities for improvement across tasks and processes. Process intelligence aims to accelerate digitalization, improve operational excellence, and streamline workflows.

The benefits of business process intelligence

Business process intelligence shows business leaders the reality of what's going on in various processes and systems in their organization. 

Increased Transparency

One of the key advantages of business process intelligence is its ability to make operations more transparent. By leveraging advanced analytics and monitoring tools, business leaders gain real-time visibility into their organization's processes. They can track the flow of activities, identify bottlenecks, and pinpoint inefficiencies. This transparency enables a comprehensive understanding of how different departments and systems interact, leading to better-informed decision-making.

Smoother Improvements

Business process intelligence facilitates smoother improvements by identifying areas for optimization. Through data-driven analysis, organizations can uncover process inefficiencies and take corrective actions. By continuously monitoring processes, businesses can identify emerging trends and patterns, allowing for ongoing improvements. This iterative approach to process optimization ensures that organizations stay agile and adaptable in a rapidly changing business landscape.

Enhanced Efficiency in Numerous Departments

Efficiency is the cornerstone of organizational success, and business process intelligence plays a vital role in boosting efficiency across departments. By streamlining workflows and reducing manual efforts, businesses can eliminate redundancies and save time. Additionally, by automating repetitive tasks, employees can focus on higher-value activities, leading to increased productivity. Business process intelligence empowers organizations to identify opportunities for efficiency gains, ultimately driving bottom-line results.

Confident Data-Driven Decisions

Data is the lifeblood of modern businesses, and business process intelligence provides access to accurate and up-to-date process data. By analyzing this data, leaders can derive valuable insights and trends. Armed with this information, organizations can make confident, data-driven decisions. Whether it's optimizing resource allocation, identifying customer preferences, or predicting market trends, business process intelligence empowers businesses to stay ahead of the competition.

Improved Employee Satisfaction and Productivity

Efficient and well-defined processes contribute to employee satisfaction and productivity. Business process intelligence offers a clear understanding of roles and responsibilities, reducing ambiguity and minimizing confusion. Moreover, by automating mundane and repetitive tasks, employees can focus on more meaningful work, fostering job satisfaction. With reduced manual errors and frustrations, employees can achieve

What's the difference between process intelligence and process mining? 

Process intelligence is often used interchangeably with process mining, which is understandable but also incorrect. 

In a business context, process mining is the system used to collect data from IT systems with business software such as SAP. But process mining has limitations because it doesn't tell users much about what happens in other systems or processes. 

On the other hand, process intelligence aims to optimize the outcome for everyone in the company with a holistic view of numerous processes and systems. 

Advanced process intelligence software even gives insights into the manual work related to processes. In summary, process intelligence shows how processes and systems are linked together and how these affect business performance and employee satisfaction. People working in business operations benefit greatly from process intelligence on their path toward operational excellence. 

Process intelligence explained

The downsides of not using process intelligence

Many companies still rely on traditional and somewhat outdated methods of improving their operations, such as surveys and manual process maps. Of course, it's always a good idea to interview people executing business processes to find out if they are dealing with identified bottlenecks. 

But trying to quantify things with numerous surveys and making and interpreting various process maps is time-consuming and confusing, especially as manual process maps can quickly become outdated. In this volatile marketplace, businesses must have a real-time view of their processes to stay in control and predict future problems. 

Workfellow offers a wonderful new world of work

Workfellow software is a process intelligence tool that makes business operations radically transparent. They can be viewed in real-time and easily quantified for an objective understanding - just like a doctor viewing broken bones in an X-ray. It's the fastest way to understand what's happening with your processes and shows their impact on your overall business operations.

We don't know or care how much time you spend on YouTube 

It's common for many people in organizations to be a bit concerned about introducing new technology. Understandably, people might worry about how big changes will affect their processes and working methods. 

The biggest fear surrounding process intelligence is privacy. But we at Workfellow aren't sneaky folks keeping tabs on workers. We find this type of surveillance unethical. We have no way of knowing what you get up to at work. We don't really care, either. Our software excludes personally identifiable data from the source - and only focuses on business objects analyzed on a team level. 

Process intelligence software should not be about employee tracking. Process intelligence is about finding inefficiencies inside systems and fixing them to make your work more meaningful and enjoyable. 

Now is the perfect time to utilize process intelligence

Over the past five years, the world has faced a global pandemic, recession, war, an energy crisis, and trade sanctions. That's a lot of market shocks. It's very important that companies understand how to adapt to these kinds of shocks and the inevitable change in customer demands and behavior that come with sudden change.

But process intelligence doesn't just help companies react to shock. It puts them ahead of the curve and empowers employees by giving them more control, more confidence, and the tools to reach their full potential. 

The bottom line

Workfellow provides the fastest way to get on top of your business operations with a holistic view of work, systems, and processes. Not only that, it helps you make any improvements with actionable insights. When global events present many bumps in the road, business process intelligence keeps you in control and well-prepared for a smooth journey.

Written by

Josef Konderla

Content Marketing Manager