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Understanding regional differences when implementing process intelligence

Kazyna Turdibayeva

August 3, 2023

Are you aware that the working model you are accustomed to might seem entirely alien to a professional in a different part of the world? With globalization shrinking distances, understanding regional differences in work practices has become more critical than ever. This article delves into the diversity of work models across the globe, how productivity levels vary, and the complexities of implementing process intelligence in diverse regions.

Global work models: an array of distinct approaches 

Work styles around the world are shaped by a mix of different cultures, economies, and societies. For example, while Western countries like the United States and the United Kingdom often emphasize individualism and a clear delineation between work and personal life, Eastern cultures like Japan and South Korea value collectivism, leading to practices such as group decision-making and longer work hours. 

On the other hand, countries in Scandinavia stand out for their emphasis on work-life balance, manifested through shorter work weeks and substantial parental leave policies. Meanwhile, the growing digital nomad culture has pushed regions like Southeast Asia to the forefront, encouraging flexible work hours and remote work models. 

What is process intelligence?

Process Intelligence is an advanced analytical approach that provides deep insights into business operations. It uses real-time data, process mapping tools, and algorithms to provide visibility into business processes. By identifying bottlenecks, inefficiencies, and anomalies, process intelligence empowers organizations to make data-driven decisions and reach operational excellence. The intelligent process automation market that goes hand in hand with process intelligence is expected to reach $25.9 billion globally by 2027. 

As businesses expand globally, managing and coordinating operations across various regions becomes increasingly complex. Global processes might span multiple countries and regions, making it hard to reach process transparency and improvements. Advanced process intelligence tools like Workfellow can help businesses navigate this complexity and optimize processes across different cultural, economic, and technological contexts. 

Automation levels across the globe

When it comes to white-collar work automation, regional differences are quite pronounced. Advanced economies, particularly North America, Western Europe, and parts of Asia like Japan and South Korea, lead in automation technologies. Here, sophisticated tools for project management, data analytics, and communication are widespread, reducing manual efforts and enhancing productivity. 

However, in some areas including parts of Europe, Latin America, and South and Southeast Asia, the adoption of automation in white-collar work is less widespread. This can be attributed to factors like a lack of digital infrastructure, a less expensive workforce, and economic constraints. In some regions, one can still observe high volumes of basic manual work like copy-pasting to be done by highly educated people. This is especially evident in countries with many Business Process Outsourcing activities and companies. 

The use of process mining and process intelligence also varies regionally, although, for the most part, these are still new technologies for most parts of the world. Technologies like task mining are more widely used in countries like the USA and India, and less so common in Europe due to GDPR concerns. Conversely, process intelligence tools are growing rapidly in Europe, bringing to life many promising software vendors. 

The bottom line

In settings with more manual work and less automated processes, implementing process intelligence might be a bit of a challenge due to disorganized processes and high volumes of tasks and shadow processes. However, even the smallest changes might lead to big improvements in those organizations. Conversely, in companies with more automated business processes, it’s harder to make a leap that would largely influence the flow of work. Regardless of the case, getting transparency into the business processes should be on every executive’s agenda.

Understanding regional differences Q&A

What is process intelligence?

Process intelligence is the use of business intelligence strategies and technologies in business process management. Process intelligence can be used to remove bottlenecks or improve operational efficiency, and it can be used as a catalyst for business process re-design.

What is intelligent process automation?

Intelligent automation is the use of technology such as artificial intelligence (AI) and robotic process automation (RPA) to automate mundane, repetitive tasks. Intelligent automation streamlines processes, cuts costs, and improves the efficiency of business operations.

What are some of the challenges of enterprise automation?

One of the main challenges companies experience when starting with enterprise automation initiatives of any kind is resistance to change. Effective change management policies and practices must be implemented ahead of time to ensure a smooth transition. Another hurdle of enterprise automation is complicated legacy systems that are not always compatible with automation software or require heavy integrations. Finally, while enterprise automation reduces costs substantially in the long term, it is a big investment in the short term, and one should carefully evaluate which technologies to use in order to get the highest ROI.

Written by

Kazyna Turdibayeva

Marketing manager at Workfellow