In enterprise software there are few software categories that are gaining as much interest as process intelligence software. The one big challenge is that everyone has a different take on what the category includes and doesn't include.
In this guide we share with you examples of process intelligence tools. We let you make the decision and compare alternatives.
What is process intelligence?
Process intelligence is the use of business intelligence strategies and technologies in business process management. It is a broad category of software solutions that can include process mining, task mining, process discovery and hybrid process intelligence tools and solutions.
Categories of process intelligence software and tools
If you're looking for a process intelligence tool you're spoiled for choice. There are over 35 different process mining software solutions on the market today - and many more solutions offering task mining or different forms of process analysis and management. Broadly your options include:
- Self-built analytics. Process insights running on business intelligence platforms (such as Microsoft PowerBI, Qlik Sense or Tableau.)
- Process mining software. Tools that extract process intelligence form event logs in enterprise resource systems.
- Task mining software that collect process information from the workstations of specific teams or groups of employees.
- Process discovery software. Tools that use either process mining or task mining to identify as-is state of business processes.
- Hybrid process intelligence solutions. Software that combine process mining and task mining into the same solution.
- Process analysis - manually created analysis for example, using Microsoft Excel for data crunching and data visualization.
List of 15+ Process Intelligence Tools in 2023
#1. Workfellow
Workfellow is a new entrant to the process intelligence space. It is the first commercially available hybrid process intelligence solution combining process mining and task mining into one natively integrated and AI-powered solution.
Workfellow was founded in 2019 by ex-Capgemini intelligent automation veterans and based out of Helsinki, Finland. Workfellow has enterprise customers across different industries from logistics to consumer goods, and especially knowledge-intensive work including banking, financial services and insurance.
Depending on your resources and needs Workfellow can augment or replace Celonis use cases. For example, Workfellow customers use Celonis for SAP-focused core process mining and leverage Workfellow’s speed and flexibility for finance or procurement process analysis across different business applications.
Key features of Workfellow
- Effortless implementation: Workfellow does not require access to event logs, instead it generates event logs automatically through a method called Work API.
- 360 degree analysis: Through Work API Workfellow is able to track tasks and process flows across different business apps, allowing for end-to-end analysis of workflows.
- Automated insights: Workfellow includes ready-made dashboards and provides automated insights within it’s analytics.
- Privacy first: Workfellow is a GDPR-free solution that does not process personally identifiable data.
Who is it for?
Workfellow is a good option for any business or organization that doesn’t have extensive data science and process mining resources in-house looking for an effortless and fast way to gain process intelligence without data mining hassle.
#2. Celonis
Celonis is a popular software solution that helps enterprise organizations optimize their business processes. The different Celonis solutions are packed into the Execution Management System (EMS) - a platform that helps businesses analyze and visualize processes, identify bottlenecks and inefficiencies, and provide guidance on process improvements.
Celonis is an established market leader in process mining, offering a broad process intelligence solution.
Key features of Celonis
- Focus on enterprise businesses: Celonis provides a high level of service, security and data management for the needs of large enterprise organizations.
- Event log mining: Celonis have a large customer base and broad experience in extracting event logs from different source systems, especially popular ERPs such as SAP and Oracle.
- Wide partner network: Celonis has over 250 partner agencies that provide implementation consulting services.
Who is it for?
For many people Celonis is synonymous with process mining, and a natural option to consider within the right costs and resources.
#3. UiPath Process Mining
UiPath is a major process automation and orchestration platform. It provides a suite of tools to help automate processes, including an easy-to-use visual workflow designer, a powerful robotic automation platform, and an AI-powered document understanding component.
UiPath is a pioneer in robotic process automation originally founded in Bucharest, Romania and now headquartered in New York. It is used by over 10,000 customers ranging from independent developers to large enterprise businesses such as Verizon, Coca-Cola and Takeda Pharmaceuticals. UiPath’s process mining solution has been developed based on the acquisition of ProcessGold in 2019.
Key features of UiPath
- Automation suite: All-in-one platform for automation including RPA, low-code app development and integrations.
- Accessible and scalable: UiPath is relatively quick to start to use, starting from free-to-try UiPath Cloud Platform.
- Trainings: Broad set of training materials for intelligent automation, including the UiPath Academy and certifications
Who is it for?
UiPath is well suited for an enterprise with a strong focus on RPA looking to advance their intelligent automation through a single-suite platform.
#4. IBM Process Mining
If you’re a believer in “you won’t get fired for buying IBM,” you’ll be glad to know the Big Blue offers its own process discovery and intelligence solution. Added to IBM’s portfolio in 2021 through an acquisition of MyInvenio, IBM Process Mining discovers, monitors and optimizes business processes by extracting system data from enterprise systems.
Key features of IBM Process Mining
- Easy to use. IBM Process Mining has advanced process enhancement features which discovers business rules based on event log data and adds them to a standard BPMN model.
- Visualizations. IBM Process Mining offers a variety of visualization options relevant to process discovery, including process graphs, process variants and conformance analysis.
- Process simulation. IBM Process Mining has process simulation features enabling to-be processes and what-if scenarios.
Who is it for?
IBM Process Mining is a good option for companies looking to build on IBM's data and consulting expertise, especially with the interest to align business process management and design models with standard practices, such as BPMN models.
#5. Automation Anywhere / FortressIQ
Automation Anywhere is a major enterprise automation suite founded in 2003. Its process discovery and mining solution was integrated into the Automation Success Platform through the acquisition of FortressIQ in 2021.
Automation Anywhere is used extensively by large enterprise organizations across different geographies. It is especially known for combining elements of robotic process automation (RPA) and artificial intelligence (AI) to enable end-to-end automation of business processes.
Key Features of FortressIQ / AA Process Mining
- Integration to automation suite: FortressIQ is now embedded into Automation Anywhere’s intelligent automation offering.
- Task capture: FortressIQ leverages computer vision to capture screen activity for task mining and process discovery.
- Large enterprise client list: both FortressIQ and Automation Anywhere have an impressive list of enterprise clients, including 4 Fortune 10 companies.
Who is it for?
FortressIQ initially gained traction with contact centers serving North American clients. It is a potential option for automation-focused enterprise in regions where task capture and personal data privacy are less of an issue.
#6. SoftwareAG / Aris Process Mining
Aris Process Mining is a solution developed by Software AG, an enterprise software vendor founded in Darmstadt, Germany in 1969. Software AG has over 10,000 enterprise customers in over 70 countries.
Aris Process Mining was one of the first commercial process mining tools originating in 2000. Its core advantage is a deep integration with business process modelling and enterprise architecture design.
Key Features of Software AG / Aris Process Mining
- Interactive root-cause analysis: Aris Process Mining includes unique automated root cause mining and insights.
- Process modeling: process models can be enhanced by real performance measures.
- Process Performance Management (PPM): a tool to manage business processes based on the process mining and analytics insights.
Who is it for?
Customers finding value in Software AG’s broad ecosystem of solutions and partners across various geographies.
#7. Microsoft Minit
Microsoft is an enterprise software provider that needs no introduction. What’s less well known is that Microsoft has an increasing solution offering in enterprise automation through it’s Power Platform.
In 2022 Microsoft acquired Minit, a best-of-breed process mining solution based in Bratislava, Slovakia. As of 2023 Microsoft has signaled plans to integrate Minit into it’s service offering.
Key Features of Minit
- Out of the box templates: Minit has capabilities to offer faster-than-average process mining implementation through ready-made integration and visualization templates.
- User friendly solution: According to customer feedback Minit is a relatively easy to implement solution without the typical need for data science and data mining expertise.
- Integration to Microsoft ecosystem: the opportunity ahead is for Minit process mining capabilities to be deeply integrated into Microsoft’s other intelligent automation capabilities.
Who is it for?
If you are a true believer in the Microsoft ecosystem and are looking to build your process intelligence stack on Microsoft’s track record in integrating best-of-breed solutions, Microsoft Minit may be for you.
#8. Fluxicon Disco
Disco is a process mining solution offered by Fluxicon, a company with a background in academic research into process and data mining. Fluxicon first started to explore process mining technology in the late 1990s and are one of the first process mining solutions available on the market.
Key features of Fluxicon Disco
- Simple licensing: Fluxicon keeps its pricing model simple for Disco, including a basic annual license for unlimited process events.
- Community connections: through its background in the academia, Fluxicon has an active community of developers.
- Niche focus: compared to larger process mining vendors Fluxicon’s service offering is relatively narrow.
Who is it for?
Disco is a process mining solution for anyone looking to enter the market with relatively low commitments and costs.
#9. Appian
Appian is an established enterprise software vendor founded in 1999. Its business process management suite traces back to 2004. Appian is known for being an end-to-end workflow management solution with service-focused enterprise organizations, including BFSI and government agencies.
Appian’s process mining solution was developed through the acquisition of Berlin-based Lana Labs in 2021. The software utilized Artificial Intelligence (AI) and Machine Learning (ML) technologies to analyze data from various sources such as ERP systems and log files, to provide a visual representation of the process flow.
Key features of Lana Labs / Appian Process Mining
- End-to-end BPM: Through the integrated BPM and process mining solution Appian can provide the tools to analyze and manage business process improvement.
- Focus on services: Appian specializes in service based enterprise, such as banking, financial services and government institutions.
- BPMN integration: ability to align process design with business process modelling standards.
Who is it for?
Appian has a special focus on North American region and could be a good fit for large enterprise service companies.
#10. ProM (Process Mining framework)
If you have the resources and skills in your organization to develop your own process mining tool, you may consider ProM, which is short for Process Mining framework.) ProM is an open source framework for process mining algorithms. In other words, it is a free and independent resource for users and developers to leverage when building process mining capabilities.
#11. ABBYY Timeline
ABBYY Timeline can be broken down into three steps: recording, analysis, and recommendations. The scalable and nonintrusive technology captures variations in how tasks are performed over a large period of time to enable large teams of desktop users to see variations in user interaction paths.
ABBYY Timeline also protects privacy with OCR technology that removes sensitive information. After gathering and analyzing information, the technology recommends tasks for automation based on length of time, repetition, and complexity. By doing this, ABBYY Timeline helps organizations scale high-value automation and build transformation plans.
With ABBYY’s task mining technology, users can identify:
- Tasks worth automating
- Possible tasks to automate
- Automation’s effects on processes
- Tasks that waste time
- The best set of tasks necessary to complete work.
#12. StereoLOGIC
With StereoLOGIC, you have access to all the tools you need to examine and improve your business operations. You can quickly employ all analytical capabilities, including Operational Intelligence, Process Mining, and Task Mining, without expending any additional work in one automated modeling platform.
The technology precisely extracts and maps employee tasks without requiring desktop installation. Even if employees regularly stop these jobs as they go from one to the next, StereoLOGIC will still give precise documentation and analytics data for each task.
StereoLOGIC also offers:
- Detailed, specific details on each task
- Elimination of noise, including interruptions and diversions from employees, which often skew task mining
- Identification of inefficiencies and activities that don't offer value
- Deletion of confidential client and staff data
#13. ActiveOps
ActiveOps is a helpful tool for the post-pandemic way of working. It brings order and insights into remote work by adding to established process and task mining technologies to enable system managers to look after and steer work in decentralized workplaces.
Active Ops is a methodology rather than technology. It’s centered around Active Operations Management (AOM) methodology to provide forecasting, planning, and optimization. With this in mind, ActiveOps is best utilized by companies who already recognize what processes they wish to improve.
The ActiveOps “collector” integrates with HR systems and provides insights into team performance to offer the following benefits:
- Better communication between HR and performance management
- Automation of skills and work management
- Helps large organizations grasp the implications of remote working
- Brings order into the new world of hybrid working
#14. Fujitsu Automated Process Discovery
The Fujitsu Automated Process Discovery (APD) service helps organizations visualize their existing business processes using an evidence-based approach with analytical and actionable insight to maximize the value of process improvement initiatives. Unlike traditional business process discovery efforts, where models are created after a multitude of interviews with task or process owners, the APD service relies on facts and evidence within company application log files to trace the process and render the flow “as it really happens”.
Key features of Fujitsu APD
- Out of the box metrics: ability to measure compliance, inefficiency cost and process optimization opportunities.
- Consulting focus: as part of the Fujitsu APD service experience clients get advisory on areas of improvement and implications.
- Aligned with BPM: aligned with standards-based process modelling techniques.
Who is it for?
Global 1000 companies that have working relationship with Fujitsu or are looking for a integrated consulting + software experience to process discovery.
#15. Nintex
Nintex is a leader in end-to-end process intelligence and workflow automation with over 10,000 customers. Nintex expanded their process discovery and mining functionality in 2022 through the acquisiton of Kryon.
Kryon's Process Discovery solutions were considered best-of-breed solutions at the time of the acquisition, especially with unique computer vision features for event capture on user interfaces. In addition, Kryon offered robotic process automation (RPA) functionality under Kryon RPA.
Key features of Nintex Process Discovery
- End-to-end visibility. The process discovery element is based on computer vision task capture from users computers and workstations.
- Automation capabilities. The Kryon suite offers complimentary process discovery and RPA functionality to identify and execute automation projects.
- Long-established suite: Nintex has the stability and stature of a long-established automation suite tracing back to the early days of enterprise automation in 2006.
Who is it for?
Nintex has a broad customer base in services, manufacturing and retail industries and can be a good option for any business considering an automation focused, established vendor.
Acquired / former process intelligence companies
The process intelligence market is very active and developing every year. Since 2019 there have been a number of mergers and acquisitions in process mining.
ProcessGold Process Mining
ProcessGold was a process mining software company based in Eindhoven, Netherlands that specialized in providing process mining and process optimization solutions for businesses. The software helped companies to gain insights into their business processes by analyzing data from various sources, such as ERP systems and log files, to provide a visual representation of the process flow. With this information, companies could identify bottlenecks, inefficiencies, and areas for improvement in their processes. In 2021, ProcessGold was acquired by UiPath, a company that specializes in Robotic Process Automation (RPA) software. The acquisition allowed UiPath to expand its process mining capabilities and offer more comprehensive solutions to its customers.
MyInvenio Process Mining
MyInvenio was a software company based out of Reggio Emilia, Italy. Since its establishment in Italy in 2013, MyInvenio had been steadily expanding its Process Mining solution. The vendor primarily conducted business in Europe, the US, and Japan and serviced clients from a variety of industries. The staff at myInvenio drew on many years of professional experience in the areas of system integration, process management, and digital transformation. MyInvenio's Process Mining system delivered sophisticated functions including Simulation, Decision Rule Mining, Task Mining, and the ability to analyze multi-level processes in addition to conventional process identification, analytics, and conformance checks. With the goal of providing businesses with a low-cost and fail-fast solution for continuous improvement projects, all of these capabilities were meant to combine to create a Digital Twin of an Organization (DTO) that derived an accurate and dynamic virtual process model. MyInvenio was acquired by IBM on 15 April, 2021.
Live Objects
Live Objects was a process mining solution based in Palo Alto and delivered continuous business process optimizations to the enterprise through AI-driven discovery, design and process engineering from patterns in business objects, user-behavior, cases and transactions across all process variations. The product integrated deeply with leading business process management platforms, and natively delivered continuous process engineering as on-demand compositions with rules implementations through the platforms' interfaces. Its patent-pending technology harnessed recent advancements in AI across NLP, computer vision and transfer learning to leap ahead of performance management and process mining into full-fledged continuous process engineering. Live Objects was acquired by Zuora on 26 May, 2021 for an undisclosed amount.
Lana Labs Process Mining
Lana Labs was a Berlin, Germany based startup company that specialized in providing process mining and process optimization software for businesses. The software utilized Artificial Intelligence (AI) and Machine Learning (ML) technologies to analyze data from various sources such as ERP systems and log files, to provide a visual representation of the process flow. With this information, companies could identify bottlenecks, inefficiencies, and areas for improvement in their processes. The software also provided a range of tools and features that allowed users to optimize their processes, such as process simulation, process discovery, and process optimization. The company was known for its user-friendly interface, which made it easy for users to navigate and understand the process analysis results. Lana Labs was acquired by Appian on 5 August, 2021 for an undisclosed amount.
FortressIQ Process Mining
FortressIQ was a process intelligence software company based in San Francisco that specialized in providing solutions for automating business processes. The software used AI and machine learning to analyze and understand how work was done within an organization, and it allowed users to discover, map, and optimize their business processes. The software could automatically extract process data from systems such as ERP and CRM, and then used this data to generate visual models of the process flows, identify bottlenecks and inefficiencies, and recommend improvements. FortressIQ's solution also included a platform for automating processes, allowing for the creation of virtual "digital workers" that could perform repetitive tasks, freeing up human workers to focus on more complex and valuable activities. It was typically used in finance, healthcare, and manufacturing industries. FortressIQ was acquired by Automation Anywhere on 23 December, 2021 for an undisclosed amount.
Logpickr Process Explorer 360
Logpickr was a process mining software company based in Cesson-Sévigné, France that was acquired by iGrafx. Logpickr specialized in providing process mining and process optimization solutions for enterprise businesses. The software helped companies to gain insights into their business processes by analyzing data from various sources, such as ERP systems and log files, to provide a visual representation of the process flow. With this information, companies could identify bottlenecks, inefficiencies, and areas for improvement in their processes. Logpickr was acquired by iGrafx on 31 January 2022 for an undisclosed amount.
PAFnow Process Mining
PAFnow (short for Process Analytics Factory) was a process mining software company based in Darmstadt, Germany that specialized in providing process mining and process analysis solutions for businesses. The software helped companies to gain insights into their business processes by analyzing data from various sources, such as ERP systems and log files, to provide a visual representation of the process flow. With this information, companies could identify bottlenecks, inefficiencies, and areas for improvement in their processes. PAFnow also provided a range of tools and features that allowed users to optimize their processes, such as process simulation, process discovery, and process optimization. PAFnow was acquired by Execution Management Software provider Celonis on 29 March, 2022 for an undisclosed price.
Minit Process Mining
Minit was a process mining company based out of Bratislava, Slovakia. Minit has created a cloud-based process mining tool with process enhancement capabilities, with its initial version published in 2015. Key features included hierarchical visualization, simulating "what if" scenarios, and interactive Qlik-based dashboards. Customers included projects in banking, shipping, e-commerce, and telecommunications across business process use cases such as Order to Cash (O2C), Purchase to Pay (P2P), and IT Service Management (ITSM). Minit was acquired by Microsoft on 31 March, 2022.
Everflow Process Mining
Everflow was a software company that specialized in creating process automation and optimization solutions for businesses. The company's platform offered features such as process discovery, process monitoring, and process improvement, all of which used artificial intelligence and machine learning to analyze data and identify inefficiencies within business processes. Everflow was acquired by Pega Systems, a company that provided software for customer engagement and operational process automation on May 24 2022 for an undisclosed amount.
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