60+ Intelligent Automation Tools and Software (Updated 2023)

Are you considering implementing intelligent automation (IA) tools or software? Then you’ll be happy to hear you have tons of different options on the market. In this article, we'll go through the five key categories of intelligent automation software and share a long list of over 60 different vendors you can consider.

What is intelligent automation software?

Intelligent automation tools and software use technologies such as artificial intelligence (AI) and robotic process automation (RPA) to automate mundane, repetitive tasks. The goal of intelligent automation tools is to streamline processes, reduce costs, and improve the efficiency of business operations.

The term "intelligent automation" was first coined by Forrester Research to describe tools that support enterprise automation in business process management. IA is sometimes also called hyperautomation.

Here is a landscape view of 60+ vendors in the IA space.

Benefits of intelligent automation

• Enhanced Productivity. Automate repetitive tasks, allowing employees to focus on strategic operations.

• Higher Accuracy. Minimize human error in repetitive tasks by automating processes and ensuring precise data input.

• Cost Efficiency. Reduce overhead costs, particularly labor, by streamlining manual processes.

• Quicker Workflows. Gain a competitive edge with faster and more efficient task and data processing.

• Data-Driven Decision Making. Leverage IA to analyze vast data sets, providing actionable insights for informed business choices.

A long list of intelligent automation software tools

While the interpretations of intelligent automation differ greatly between experts and organizations, you can consider IA to include different business operations that are enabled by artificial intelligence or machine learning. The five key categories of IA tools include advanced process intelligence, robotic process automation, intelligent document processing (IDP), conversational AI and intelligent integrations.

This guide includes profiles for over 60 different IA tools and software. You can skip to the relevant category of tools below:

Enterprise automation platforms

Business process management (BPM) tools

Workflow management software

Process intelligence tools

Robotic process automation (RPA) tools

Intelligent document processing (IDP) software

Conversational AI and chatbots

Intelligent automation platforms

Enterprise Automation Platforms

Enterprise automation platforms offer a broad suite solution to intelligent automation. They may include end-to-end process intelligence and management capabilities, including RPA functionality. What makes enterprise automation platforms different is that they typically offer a modular solution to the customers' automation needs.

UiPath

UiPath provides a suite of tools to help automate processes, including an easy-to-use visual workflow designer, a powerful robotic automation platform, and an AI-powered document processing component. UiPath is a pioneer in robotic process automation (RPA). It has over 10,000 customers worldwide ranging from independent RPA developers to large enterprise businesses such as Verizon, Coca-Cola and Takeda Pharmaceuticals. UiPath’s process mining tool has been integrated into the platform through the acquisition of ProcessGold in 2019.

IBM

IBM offers a suite solution to business process automation, including RPA software, business process mapping, and intelligent document processing. The IBM process mining capabilities are developed on the process discovery and process mining technology acquired from MyInvenio a process mining vendor in 2021. IBM is one of the world's largest technology companies with revenue of over $60 billion and over 250,000 employees worldwide.

SAP Signavio

Signavio is a business process management (BPM) software solution SAP has acquired in 2021 with an especially developed process mining solution. SAP Signavio’s Process Transformation suite can be used for a variety of purposes, including process insights, process automation, process management and process modeling. Outside of Signavio SAP offers other intelligent automation solutions, such as the SAP Process Orchestration platform and the SAP Integration Suite. Today SAP has over 25 billion dollars in annual revenue and over 110,000 employees.

Appian

Appian is a business process automation platform with a special focus on low-code design and process automation.  Appian's process mining functionality is based on the acquisition of Lana Labs. In 2022 Appian had over $450 million in revenue and over 2000 employees.

Pega

Pega Systems (Pega) is an enterprise business management and automation platform with CRM functionality and decision intelligence capabilities. Pega's process mining functionality is based on the acquisition of Everflow in 2022. In 2022 Pega Systems had over $1,2 billion in revenues and over 6000 employees.

Workfusion

Workfusion is a platform to manage a digital workforce using no-code, low-code functionality and process automation. The Workfusion platform contains benchmarking capablities and intelligent document processing technology. In 2021 Workfusion raised $220 million in venture capital funding and today the company employs almost 400 employees.

Automation Anywhere

Automation Anywhere is a global software company that develops robotic process automation software. Through the acquisition of FortressIQ Automation Anywhere also offers process intelligence functionality. Automation Anywhere was established in 2003 and today employs over 2700 employees worldwide.

Nintex

Nintex is a leader in end-to-end process intelligence and workflow automation with over 10,000 customers. Nintex expanded its process discovery and mining functionality in 2022 through the acquisition of Kryon. In 2021 was acquired by a private equity company TPG Capital for $2 billion and today the company employs just over 970 people.

Business Process Management (BPM) Tools

While business process management tools have been around for decades a new generation of advanced BPM tools brings intelligent automation to the realm of process management. Today's BPM platforms come with intuitive and easy-to-understand user interfaces, advanced user and project management functionality and an array of embedded low or no-code modules to automate workflows.

Bizagi

Bizagi is a business process management platform including process modeling and automation features. Bizagi was founded in 1989 and has raised over $48 million in venture funding and today employs over 450 employees.

Camunda

Camunda is a process orchestration platform including workflow management and decision automation functionality. Camunda was launched in 2013 in Berlin, Germany and has raised over $107 million in venture funding to date.

Software AG / ARIS

Software AG is an enterprise software company founded in 1969 with over 10,000 customers across 70 countries. Among its software portfolio it develops a BPM solution called ARIS enabling process modeling, process analysis and end-to-end process management.

iGrafx

iGrafx is a BPM platform focused on operational excellence and digital transformation. In addition to process modeling functionality, iGrafx has process mining functionality from the acquisition of Logpickr. iGrafx was founded in 1987 and is owned by the growth equity company Limerock Group.

ProcessMaker

ProcessMaker is an open-source business process management (BPM) and workflow platform. This tool is designed to automate workflows and approvals with BPM software features such as task management, analytics, reporting, and API integrations.

LucidChart

LucidChart lets you create flowcharts and diagrams for BPM and is an alternative to using Microsoft Visio. It is a web-based software that allows users to visually collaborate on drawing, revising and sharing charts and diagrams, and improve processes, systems, and organizational structures. LucidChart was founded in 2008 and is based out of Utah.

Hyland

Hyland provides enterprise content management (ECM) and process management solutions within a OnBase suite. It also has developed business process automation functionality. Hyland was founded in 1991 and is based in Westlake, Ohio

Laserfiche

Laserfiche is also an ECM platform with extensive business process management functionality including IDP and process automation modules. Laserfiche is used to store, organize, manage, and secure digital documents. It provides a broad range of tools to capture, store, search, retrieve, and distribute documents. Laserfiche also supports workflow automation, document versioning, and document security management.

Workflow Management Software

Kissflow

Kissflow cleans up the messy middle of internal operations by getting the right apps made by the right people on the right platform. With Kissflow’s simple low-code platform, enterprise applications can be built in weeks.

Monday.com

Monday.com is a cloud-based work management platform. Its core functionality is visual project management that helps teams manage tasks, collaboration and workflows. Monday.com includes features like task management, time tracking, file sharing, andautomated workflows. Monday.com is was founded in Tel Aviv, Israel in 2012 and today has over 1000 employees worldwide.

Airtable

Airtable is a low-code platform for building collaborative apps. Airtable allows you to create a database for work-related information that can be leveraged across teams in workflows and processes. Airtable combines the features of a spreadsheet with advanced database capabilities to make managing and sharing data easy. Airtable can be used for a variety of tasks, including project management, CRM, and inventory management. Airtable was founded in 2012 and is headquartered in San Francisco.

Process Street

Process Street is a simple no-code platform for managing workflows, standard operating procedures (SOPs) and checklists. Process Street helps teams create, track, and optimize processes through a web-based platform. It includes features for process automation, process mapping, task management, workflow management, and more. It is used by teams of all sizes to improve their operations and increase productivity.

Pipefy

Pipefy is a workflow management platform with low-code functionality and embedded process automation features. Pipefy helps teams streamline their processes by automating tasks, tracking progress, and providing real-time analytics. It also offers features like task delegation, form builder, and data visualization.

Bit.ai

Bit.ai is a document collaboration platform used for document and workflow management. It contains a broad range of collaboration and user management cases relevant to process management. Bit.ai was founded in 2017 and is headquartered in San Francisco.

Nifty

Nifty is a project management tool that can be used for automated project tracking, collaborations and task management. Today Nifty is used by over 20,000 teams around the world. The company is headquartered in New York.

GoodDay

GoodDay is a work management platform that includes high-level planning, project and product management, and task assignment. GoodDay was founded in 2012 and is based in Costa Mesa, California.

Process intelligence tools

One of the earliest forms of intelligent automation is process mining software that was developed in the late 1990s to automate process analysis and process discovery in business operations. Process mining is a technique used to discover, analyze and improve business processes using data mining methods. Today, many process mining algorithms utilize Machine Learning (ML) to categorize and visualize business processes based on data extracted from event logs in enterprise resource systems, such as ERP or CRM databases. Together with task mining, they form an emerging intelligent automation category of process intelligence software.

Workfellow

Workfellow is a new entrant to the process intelligence space. It is the first hybrid process intelligence solution combining process mining and task mining through a new AI-powered method called Work API. See Work API whitepaper.

Celonis

Celonis is a popular software solution that helps enterprise organizations optimize their business processes. The different Celonis solutions are packed into the Execution Management System (EMS) - a platform that helps businesses analyze and visualize processes, identify bottlenecks and inefficiencies, and provide guidance on process improvements.

Microsoft Minit

Microsoft is an enterprise software provider that needs no introduction. What’s less well known is that Microsoft has an increasing solution offering for process intelligence solutions through its Power Platform.

In 2022 Microsoft acquired Minit, a best-of-breed process mining solution based in Bratislava, Slovakia. As of 2023, Microsoft has signaled plans to integrate Minit into its service portfolio.

Fluxicon Disco

Disco is a process mining solution offered by Fluxicon, a company with a background in academic research into process and data mining. Fluxicon first started to explore process mining technology in the late 1990s and is one of the first process mining solutions available on the market.

Mehrwerk

Mehrwerk is a process mining solution built on the Qlik Sense business intelligence platform. It offers comprehensive process mining capabilities that combine self-service functionality process visualizations.

QPR Software

QPR Software was established in 1991 and is one of the first vendors to offer process mining functionality. The QPR ProcessAnalyzer offers broad analytical functionality, customizable dashboards and enhanced BPMN modeling. Today QPR is particularly focused on building a process mining solution on the Snowflake data cloud platform.

BusinessOptix

BusinessOptix is a US-based Process Transformation suite offering end-to-end process transformation tools including process mining functionality. BusinessOptix process mining is offered as part of a cloud-based platform for transforming business processes in areas such as customer experience (CX).

Apromore

Apromore is a process mining solution with deep links to the academic sector founded by university professors. Apromore offers a free version of it's software for education and research purposes.

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Robotic process automation (RPA) Tools

Another key category of intelligent automation tools is robotic process automation. RPA is a form of business process automation where software robots are used to emulate humans actions interacting with digital systems and software. The roots of RPA can be traced to the early 2000s when the first commercial process automation software vendors emerged. The term RPA was first coined by Phil Fersht from HFS Research.

The goal of RPA is to use software bots to replace some of the manual and repetitive tasks previously done by humans in a digitalized workforce. Examples can include automated invoice approval in accounts payable or tasks within loan credit checks in consumer banking. 

Robocorp

Robocorp is an open-source RPA intelligence automation software that enables developers to automate repetitive tasks. Robocorp's tech stack is Python-based allowing for quick and easy set-up and management. It's foundations are in the generic and open source Robot Framework used in RPA and automation.

SS&C BluePrism

Blue Prism is a robotic process automation platform that helps unify human and digital workforces through a combination of RPA and business process management functionality. Blue Prism is headquartered in the United Kingdom and is owned by the private equity company SS&C Technologies.

Worksoft

Worksoft is a leader in RPA-based software testing. It offers software test automation and automated website testing functionality. Worksoft also supports a business process automation platform that includes workflow automation and process analysis.

Microsoft Power Automate

Microsoft Power Automate, formerly known as Microsoft Flow is a platform for automation of recurring tasks. Power Automate is offered in the line-up of Microsoft business management solutions together with Power BI and Power Apps.

Turbotic

Turbotic s a platform for automation center of excellence (CoE) aimed at orchestrating RPA projects across the end-to-end process lifecycle and across different systems. Turbotic has multi-vendor integrations, so you can manage RPA projects across different toolkits. Turbotic was founded in Stockholm in 2020 and has received over $9 million in VC funding.

Cyclone Robotics

Cyclone Robotics is China's largest supplier of robotic process automation (RPA) software with a growing presence in the Asia-Pacific region. Cyclone was founded in Shanghai in 2015.

AkaBot

AkaBot is a user-friendly RPA solution including simple drag and drop functionality developed by FPT Software. Akabot focuses specifically on bots for time-consuming, low-value repetitive tasks. AkaBot was founded in 2017 and is headquartered in Vietnam

Aiwozo

Aiwozo is an intelligent process automation solution with RPA functionality built on the foundations of AI and ML capabilities to achieve a high degree of automation. Aiwozo was founded in 2019 in Bengaluru, India.

Intelligent document processing (IDP) Tools

Intelligent document processing (IDP) is a technology that uses AI to automate the process of extracting, validating, and transforming relevant information from documents such as invoices, receipts, contracts, and forms. Typically IDP tools utilize natural language processing (NLP) to read and extract key information from digitalized documents.

IDP systems can be used to quickly and accurately extract unstructured data from documents and store it in an organized manner without the need for manual data entry. IDP can also include forms of digitalization, where object character recognition (OCR) and computer vision is used to scan and create digital copies of key business objects, such as invoices or contracts.

Rossum

Rossum is a cloud-based intelligent document processing solution with API capabilities. Rossum has advanced AI-powered data extraction capabilities and integrates with many enterprise business applications. Rossum was founded in the Czech Republic in 2017.

Antworks

Antworks is an intelligent document processing solution provider leveraging artificial intelligence to extract, classify and digitalize business data from documents. Its CMR+ product is used by global insurers, banks and healthcare providers. Antworks was founded in 2015 and is based in Singapore.

Kofax

Kofax is an IDP and process automation solution provider with a focus on financial documents and workflows. Kofax is capable of both digital and print document scanning. Kofax has extended it's IDP offering through the acquisition of Ephesoft in 2022.

ABBYY

ABBYY is an IDP software provider utilizing optical character recognition (OCR) capable of extracting data from print and digital documents. In addition to IDP ABBYY has process mining functionality.

Expert.ai

Expert.ai has an IDP platform based on natural language processing (NLP) focused on unstructured language data. Expert.ai uses both machine learning and rule-based logic to create taxonomies for document analysis.

Hyperscience

Hyperscience is an IDP solution utilizing machine learning and human supervision / review steps. Hyperscience has an integration to the Bizagi BPM platform. Hyperscience was founded in 2014 and is headquartered in New York.

Datamatics

Datamatics is an IDP solution provider with RPA functionality. Datamatics also provide BPM and IT data management consulting. Datamatics was founded in 1975 and is headquartered in Mumbai, India.

Super.AI

Super.AI is an IDP solution with automatic data capture capabilities. Super.AI can automate images, audio, video and text document processing. Super.ai was founded in 2017 and is based in Washington State.

Conversational AI and Chatbots

Conversational AI is technology that enables machines to interact with humans in a natural and conversational way. It uses natural language processing (NLP), natural language understanding (NLU), and automated speech recognition (ASR) to process and understand human speech or written text. It then provides answers based on machine learning trained on a specific use case, or in cases like ChatGPT based on data collected from the internet.

Conversational AI an be used to automate customer service, create virtual assistants, and engage in chatbot conversations. The overall goal is to provide an automated way for users to get service previously supplied by manual work or human support agents.

Boost.ai

Boost.ai is a conversational AI platform that leverages NLP and NLU for scalable enteprise use-cases in areas such as customer service. The platform can be used by businesses to provide customers with 24/7 support while also providing analytics to help improve customer experience.

Tiledesk

Tiledesk is a free chatbot builder platform that lets you choose from a variety of chatbot templates and customize them to suit different use cases such as lead generation, customer service or ecommerce. Or you can start from scratch and create your own unique chatbot for your unique business needs. Tiledesk's no-code platform includes intuitive drag and drop functionality and conversational ticketing ideal for the needs of different sized business organizations.

Kore.ai

Kore.ai is an enterprise virtual assistant platform that enables companies to create chatbots that can interact with customers and employees in natural language. It provides an end-to-end platform, including natural language understanding, text-to-speech, and speech recognition. Kore.ai also provides integration with popular messaging services and enterprise applications, such as Salesforce, Oracle, and Microsoft Dynamics.

OneReach.ai

OneReach.ai is an AI-powered customer experience platform that helps companies create personalized customer experiences. The platform combines natural language understanding, chatbot technology, and automated customer service to provide customers with a seamless and personalized experience. OneReach.ai also provides analytics and insights to help businesses better understand customer behavior and preferences.

Amelia

Amelia is an AI-powered customer service platform that enables businesses to create chatbots that can respond to customer inquiries in natural language. The platform allows businesses to create chatbots that are tailored to their specific needs, and it provides analytics and insights to help businesses better understand customer behavior and preferences. Amelia also provides integration with popular messaging services and enterprise applications.

Cognigy

Cognigy is an AI-based conversational platform that enables businesses to create and deploy intelligent, automated conversations on any channel. It provides a wide range of capabilities, including natural language processing, sentiment analysis, machine learning, and more. It enables businesses to create custom dialogue flows and automate customer interactions across multiple channels.

Avaamo

Avaamo is a conversational AI platform that offers intelligent assistants in areas like supply chain management, HR, sales support, claims processing and insurance advisory. Avaamo was founded in 2014 and is located in Los Altos, California.

Omilia

Omilia is a self-service conversational intelligence platform utilizing natural language processing with a focus on customer fulfillment. Omilia was founded in 2002 and is headquartered in Cyprus.

Intelligent integrations

The fifth key category of IA solutions is intelligent integration tools, such as Integration Platforms as a Service (iPaas.) IPaaS is a cloud-based platform for integrating data, applications, and processes across multiple systems. It provides a secure, pre-built environment for building, testing, and deploying integrations.

An iPaaS platform typically consists of a set of tools and services that allow users to connect different enterprise applications and data sources to each other. iPaaS platforms usually provide a graphical user interface to create and maintain integrations, as well as application programming interfaces (APIs) and pre-built connectors for quickly connecting to existing business applications or enterprise systems. The platform also typically has built-in security protocols, data transformation services, and analytics tools to monitor and analyze the performance of the integration.

Mulesoft

Mulesoft is an integration platform that helps organizations connect their applications, data, and devices. It provides an API-led integration approach that enables users to quickly and securely connect their applications, data, and devices across on-premise, cloud, and hybrid environments. Mulesoft's Anypoint Platform provides users with a wide range of tools and services for designing, developing, and managing integrations.

Workato

Workato is an enterprise automation and integration platform that helps companies connect their applications, automate processes, and engage with customers. It includes an AI-driven automation engine that allows users to create integrations, automate workflows, and build custom solutions without the need for coding. It also offers a suite of pre-built apps and integrations for popular business applications such as Salesforce, Zendesk, and Slack.

Boomi

Boomi is an intelligent integration platform that helps organizations manage the flow of data between applications, systems, and people. It enables users to quickly and easily connect cloud and on-premise applications and data sources, as well as manage, secure, and monitor integrations. Boomi provides customers with a range of integration capabilities such as application integration, data integration, process automation, and data quality.

Zapier

Zapier is an integration and automation platform that helps business users connect their applications, data, and devices. It allows users to create automated workflows called Zaps that can be triggered by events across multiple apps. These Zaps can be used to automate repetitive tasks, such as data entry, notifications, and more. Zapier also features an integration marketplace where users can find pre-built integrations from over 1,500 popular applications.

Tray.io

Tray.io is a cloud-based integration and automation platform that helps businesses automate their most repetitive and complex workflows. It provides a suite of tools for automating processes, integrating applications, and managing data. Tray.io also offers a library of pre-built automations as well as the ability to build custom automations in a no-code environment.

Oneio

Oneio is a cloud-native integration platform that helps organizations streamline and automate their processes and make business operations more efficient. Oneio offers tools for automating processes, integrating applications, and data management. Oneio also provides a library of pre-built automations as well as the ability to build custom automations without coding. Additionally, Oneio offers analytics and insights to help users measure and optimize their automated workflows.

Celigo

Celigo is an iPaaS platform that helps businesses automate their processes and workflows by connecting business applications and enterprise data sources. Celigo's integration platform offers a library of pre-built connectors and templates that make it easy to connect cloud applications and legacy systems. It also provides advanced features such as data transformation, data mapping, monitoring, and error handling.

Make.com (formerly Integromat)

Make.com is a workflow automation platform that allows users to connect different web applications, APIs and services together in a no-code environment. It provides an easy way to automate processes and manage data between multiple apps and services. Users can create automated workflows, known as scenarios, that can be triggered by events and combine multiple actions like data processing, webhooks, and conditional branching.