Are you considering implementing an inteligent automation (IA) tool? Then you’ll happy to hear you have tons of different options on the market. In this article we'll go through the five key categories of intelligent automation software and share a long list of over 60 different vendors you can consider.
What is intelligent automation software?
Intelligent automation tools and software use of technology such as artificial intelligence (AI) and robotic process automation (RPA) to automate mundane, repetitive tasks. The goal of intelligent automation tools is to streamline processes, reduce costs, and improves the efficiency of business operations.
The term "intelligent automation" was first coined by Forrester Research to describe tools that support enterprise automation in business process management. IA is sometimes also called hyperautomation.
Long list of intelligent automation software tools
While the interpretations of intelligent automation differ greatly between experts and organizations, you can consider IA to include different business operations that are enabled by artificial intelligence or machine learning. The five key categories of IA tools include advanced process intelligence, robotic process automation, intelligent document processing (IDP), conversational AI and intelligent integrations.
Category: Process intelligence Tools
One of the earliest forms of intelligent automation is process mining software that was developed in the late 1990s to automate process analysis and process discovery in business operations. Process mining is a technique used to discover, analyze and improve business processes using data mining methods. Today, many process mining algorithms utilize Machine Learning (ML) to categorize and visualize business processes based on data extracted from event logs in enterprise resource systems, such as ERP or CRM databases. Together with task mining they form an emerging intelligent automation category of process intelligence software.
1. Workfellow
Workfellow is a new entrant to the process intelligence space. It is the first commercially available hybrid process intelligence solution combining process mining and task mining into one natively integrated and AI-powered solution.
Workfellow gives up to 10x faster access to actionable insights than conventional process mining and 100% coverage of processes, tasks and systems through a plug-and-play installation. Typical customers identify 20% OpEx savings within 30 days of implementation.
Key features of Workfellow:
- Effortless implementation: Workfellow does not require access to event logs, instead it generates event logs automatically through a method called Work API.
- 360 degree analysis: Through Work API Workfellow is able to track tasks and process flows across different business apps, allowing for end-to-end analysis of workflows.
- Automated insights: Workfellow includes ready-made dashboards and provides automated insights within it’s analytics.
- Privacy first: Workfellow is a GDPR-free solution that does not process personally identifiable data.
2. Celonis
Celonis is a popular software solution that helps enterprise organizations optimize their business processes. The different Celonis solutions are packed into the Execution Management System (EMS) - a platform that helps businesses analyze and visualize processes, identify bottlenecks and inefficiencies, and provide guidance on process improvements.
Celonis is an established market leader in process mining, offering a broad process intelligence solution.
Key features of Celonis:
- Focus on enterprise businesses: Celonis provides a high level of service, security and data management for the needs of large enterprise organizations.
- Event log mining: Celonis have a large customer base and broad experience in extracting event logs from different source systems, especially popular ERPs such as SAP and Oracle.
- Wide partner network: Celonis has over 250 partner agencies that provide implementation consulting services.
3. Microsoft Minit
Microsoft is an enterprise software provider that needs no introduction. What’s less well known is that Microsoft has an increasing solution offering in enterprise automation through it’s Power Platform.
In 2022 Microsoft acquired Minit, a best-of-breed process mining solution based in Bratislava, Slovakia. As of 2023 Microsoft has signaled plans to integrate Minit into it’s service offering.
Key Features of Minit:
- Out of the box templates: Minit has capabilities to offer faster-than-average process mining implementation through ready-made integration and visualization templates.
- User friendly solution: According to customer feedback Minit is a relatively easy to implement solution without the typical need for data science and data mining expertise.
- Integration to Microsoft ecosystem: the opportunity ahead is for Minit process mining capabilities to be deeply integrated into Microsoft’s other intelligent automation capabilities.
4. Fluxicon Disco
Disco is a process mining solution offered by Fluxicon, a company with a background in academic research into process and data mining. Fluxicon first started to explore process mining technology in the late 1990s and are one of the first process mining solutions available on the market.
Key features of Fluxicon Disco
- Simple licensing: Fluxicon keeps its pricing model simple for Disco, including a basic annual license for unlimited process events.
- Community connections: through its background in the academia, Fluxicon has an active community of developers.
- Niche focus: compared to larger process mining vendors Fluxicon’s service offering is relatively narrow.
5. Mehrwerk Process Mining
Mehrwerk is a process mining solution built on the Qlik Sense business intelligence platform. It offers comprehensive pocess mining capabilities combines self-service functionality process visualizations.
Key functionalities of Mehrwerk ProcessMining (MPM):
- Business intelligence integration: MPM is integrated to Qlik Sense for modern business intelligence visualizations.
- Self-service analytics: flexibility of dashboards with the ability to create and modify charts.
- Data extraction: over 100 connectors leveraging the ETL functionality offered by Qlik.
6. QPR Process Mining
QPR Software is one of the first vendors to offer process mining functionality. The QPR ProcessAnalyzer offers broad analytical functionality, customizable dashboards and enhanced BPMN modeling.
Key functionalities of QPR ProcessAnalyzer:
- Integration to Snowflake: QPR utilizes Snowflake for cloud data storage.
- Data extraction: QPR has a long history in ETL capabilities for process mining.
- On-premise solution: QPR can also offer process mining for on-premise installations.
7. BusinessOptix
BusinessOptix is a US-based Process Transformation suite offering end-to-end process transformation tools including process mining functionality. BusinessOptix process mining is offered as part of a cloud-based platform for transforming business processes in areas such as customer experience (CX).
Key functionalities of BusinessOptix:
- Process discovery: BusinessOptix provides capabilities to discover as-is processes.
- Process mapping and modeling: BusinessOptix offers solutions aligned with business process modeling (BPMN).
- Process simulation: BusinessOptix is capable of developing simulations of processes.
8. Apromore
Apromore is a process mining solution with deep links to the academic sector founded by university professors. Apromore offers a free version of it's software for education and research purposes.
- Free version: Apromore offers access to it's Enterprise Edition SaaS product free of charge for students and researchers.
- Salesforce integration: Apromore has received funding from Salesforce and is an official partner to Salesforce.
- Academic connections: Apromore has strong connections to academia, including the University of Melbourne.
Category: Enterprise Automation Platforms
Enteprise automation platforms offer a broad suite solution to intelligent automation. They may include end-to-end process intelligence and management capabilities, including RPA functionality. What makes enterprise automation platforms different is that they typically offer a modular solution to the customers automation needs.
9. UiPath
UiPath provides a suite of tools to help automate processes, including an easy-to-use visual workflow designer, a powerful robotic automation platform, and an AI-powered document processing component. UiPath is a pioneer in robotic process automation (RPA). It has over 10,000 customers worldwide ranging from independent RPA developers to large enterprise businesses such as Verizon, Coca-Cola and Takeda Pharmaceuticals. UiPath’s process mining tool has been integrated to the platform through the acquisition of ProcessGold in 2019.
10. IBM
IBM offers a suite solution to business process automation, including RPA software, business process mapping, intelligent document processing. It's process mining capabilities are developed on the process discovery and process mining software acquired from MyInvenio.
11. SAP Signavio
Signavio is a business process management (BPM) software solution SAP has acquired in 2021 with an especially developed process mining solution. SAP Signavio’s Process Transformation suite can be used for a variety of purposes, including process insights, process automation, process management and process modelling.
12. Appian
Appian is a business process automation platform with a special focus on low-code design and process automation. Appian's process mining functionality is based on the acquisition of Lana Labs.
13. Pega
Pega systems (Pega) is an enterprise business management and automation platform with CRM functionality and decision intelligence capabilities. Pega's process mining functionality is based on the acquisition of Everflow in 2022.
14. Workfusion
Workfusion is a platform to manage a digital workforce using no-code, low-code functionality and process automation. The Workfusion platform contains benchmarking capablities and intelligent document processing technology.
15. Automation Anywhere
Automation Anywhere is a global software company that develops robotic process automation software. Through the acquisition of FortressIQ Automation Anywhere also offers process intelligence functionality.
16. Nintex
Nintex is a leader in end-to-end process intelligence and workflow automation with over 10,000 customers. Nintex expanded their process discovery and mining functionality in 2022 through the acquisiton of Kryon.
Category: Business Process Management (BPM)
While business process management tools have been around for decades a new generation of advanced BPM tools brings intelligent automation to the realm of process management. Today's BPM platforms come with intuitive and easy to understand user interfaces, advanced user and project management functionality and an array of embedded low or no code modules to automate workflows.
17. Bizagi
Bizagi is a business process management platform including process modeling and automation features.
18. Camunda
Camunda is a process orchestration platform including workflow management and decision automation functionality.
19. Software AG / ARIS
Software AG develops a BPM solution called ARIS enabling process modeling, process analysis and end-to-end process management.
20. iGrafx
iGrafx is a BPM platform focused on operational excellence and digital transformation. In addition to process modeling functionality iGrafx has process mining functionality from the acquisition of Logpickr.
21. ProcessMaker
ProcessMaker is an open-source business process management (BPM) and workflow platform. This tool is designed to automate workflows and approvals.
22. LucidChart
LucidChart lets you create flowcharts and diagrams for BPM and is an alternative to using Microsoft Visio.
23. Hyland
Hyland provides enterprise content management (ECM) and process management solutions within a OnBase suite.
24. Laserfiche
Laserfiche is also an ECM platform with extensive business process management functionality including IDP and process automation modules.
Category: Workflow Management
25. Kissflow
Kissflow is a cloud-based forms automation solution offered by OrangeScape Technologies that automate business processes and tracks performance.
26. Monday.com
Monday.com is a cloud-based work management platform. It's core fuctionality is visual project management that helps teams manage tasks, collaboration and workflows.
27. Airtable
Airtable is a low-code platform for building collaborative apps. Airtable allows you to create a database for work related information that can be leveraged across teams in workflows and processes.
28. Process Street
Process Street is a simple no-code platform for managing workflows, SOPs and checklists.
29. Pipefy
Pipefy is a workflow management platform with low-code functionality and embedded process automation features.
30. Bit.ai
Bit.ai is a document collaboration platform used for document and workflow management. It contains a broad range of collaboration and user management cases relevant for process management.
31. Nifty
Nifty is a project management tool that can be used for automated project tracking, collaborations and task management
32. GoodDay
GoodDay is a work management platform that includes high-level planning, project and product management, and task assignment.
Category: Robotic process automation (RPA) Software
Another key category of intelligent automation tools is robotic process automation. RPA is a form of business process automation where software robots are used to emulate humans actions interacting with digital systems and software. The roots of RPA can be traced to the early 2000s when the first commercial process automation software vendors emerged. The term RPA was first coined by Phil Fersht from HFS Research.
The goal of RPA is to use software bots to replace some of the manual and repetitive tasks previously done by humans in a digitalized workforce. Examples can include automated invoice approval in accounts payable or tasks within loan credit checks in consumer banking.
33. Robocorp
Robocorp is an open-source RPA intelligence automation software that enables developers to automate repetitive tasks. Robocorp's tech stack is Python-based allowing for quick and easy set-up and management.
34. SS&C BluePrism
Blue Prism is a robotic process automation platform that helps unify human and digital workforces through a combination of RPA and business process management functionality.
35. Worksoft
Worksoft is a leader in RPA-based software testing. It offers software test automation and automated website testing functionality.
36. Microsoft Power Automate
Microsoft Power Automate, formerly known as Microsoft Flow is a platform for automation of recurring tasks. Power Automate is offered in the line-up of Microsoft business management solutions together with Power BI and Power Apps.
37. Turbotic
Turbotic s a platform for automation center of excellence (CoE) aimed at orchestrating RPA projects across the end-to-end process lifecycle and across different systems. Turbotic has multi-vendor integrations, so you can manage RPA projects across different toolkits.
38. Cyclone Robotics
Cyclone Robotics is China's largest supplier of robotic process automation (RPA) software with a growing presence in the Asia-Pacific region.
39. AkaBot
AkaBot is a user-friendly RPA solution including simple drag and drop functionality developed by FPT Software. Akabot focuses specifically on bots for time-consuming, low value repetitive tasks.
40. Aiwozo
Aiwozo is an intelligent process automation solution with RPA functionality built on the foundations of AI and ML capabilities to achieve a high degree of automation.
Category: Intelligent document processing (IDP) Tools
Intelligent document processing (IDP) is a technology that uses AI to automate the process of extracting, validating, and transforming relevant information from documents such as invoices, receipts, contracts, and forms. Typically IDP tools utilize natural language processing (NLP) to read and extract key information from digitalized documents.
IDP systems can be used to quickly and accurately extract unstructured data from documents and store it in an organized manner without the need for manual data entry. IDP can also include forms of digitalization, where object character recognition (OCR) and computer vision is used to scan and create digital copies of key business objects, such as invoices or contracts.
41. Rossum
Rossum is a cloud-based intelligent document processing solution with API capabilities. Rossum has advanced AI-powered data extraction capabilities.
42. Antworks
Antworks is an intelligent document processing solution provider based out of Singapore utilizing a CMR+ process including data extraction and enrichhment based on machine learning technology.
43. Kofax
Kofax is an IDP and process automation solution provider with a focus on financial documents and workflows. Kofax is capable of both digital and print document scanning. Kofax has extended it's IDP offering through the acquisition of Ephesoft in 2022.
44. ABBYY
ABBYY is an IDP software provider utilizing optical character recognition (OCR) capable of extracting data from print and digital documents. In addition to IDP ABBYY has process mining functionality.
45. Expert.ai
Expert.ai has an IDP platform based on natural language processing (NLP) focused on unstructured language data. Expert.ai uses both machine learning and rule-based logic to create taxonomies for document analysis.
46. Hyperscience
Hyperscience is an IDP solution utilizing machine learning and human supervision / review steps. Hyperscience has an integration to the Bizagi BPM platform.
47. Datamatics
Datamatics is an IDP solution provider with RPA functionality. Datamatics also provide BPM and IT data management consulting.
48. Super.AI
Super.AI is an IDP solution with automatic data capture capabilities. Super.AI can automate images, audio, video and text document processing.
Category: Conversational AI and Chatbots
Conversational AI is technology that enables machines to interact with humans in a natural and conversational way. It uses natural language processing (NLP), natural language understanding (NLU), and automated speech recognition (ASR) to process and understand human speech or written text. It then provides answers based on machine learning trained on a specific use case, or in cases like ChatGPT based on data collected from the internet.
Conversational AI an be used to automate customer service, create virtual assistants, and engage in chatbot conversations. The overall goal is to provide an automated way for users to get service previously supplied by manual work or human support agents.
49. LivePerson
LivePerson is a conversational AI platform used in customer service and ecommerce. LivePerson's platform includes messaging, voice and video, and bots, and it can be used as a customer support tool, a sales and marketing tool, or an AI-driven customer service platform. LivePerson also offers a suite of analytics and insights that help businesses better understand customer behavior and preferences.
50. Boost.ai
Boost.ai is a conversational AI platform that leverages NLP and NLU for scalable enteprise use-cases in areas such as customer service. The platform can be used by businesses to provide customers with 24/7 support while also providing analytics to help improve customer experience.
51. Kore.ai
Kore.ai is an enterprise virtual assistant platform that enables companies to create chatbots that can interact with customers and employees in natural language. It provides an end-to-end platform, including natural language understanding, text-to-speech, and speech recognition. Kore.ai also provides integration with popular messaging services and enterprise applications, such as Salesforce, Oracle, and Microsoft Dynamics.
52. OneReach.ai
OneReach.ai is an AI-powered customer experience platform that helps companies create personalized customer experiences. The platform combines natural language understanding, chatbot technology, and automated customer service to provide customers with a seamless and personalized experience. OneReach.ai also provides analytics and insights to help businesses better understand customer behavior and preferences.
53. Amelia
Amelia is an AI-powered customer service platform that enables businesses to create chatbots that can respond to customer inquiries in natural language. The platform allows businesses to create chatbots that are tailored to their specific needs, and it provides analytics and insights to help businesses better understand customer behavior and preferences. Amelia also provides integration with popular messaging services and enterprise applications.
54. Cognigy
Cognigy is an AI-based conversational platform that enables businesses to create and deploy intelligent, automated conversations on any channel. It provides a wide range of capabilities, including natural language processing, sentiment analysis, machine learning, and more. It enables businesses to create custom dialogue flows and automate customer interactions across multiple channels.
55. Avaamo
Avaamo is a conversational AI platform that offers intelligent assistants in areas like supply chain management, HR, sales support, claims processing and insurance advisory.
56. Omilia
Omilia is a self-service conversational intelligence platform utilizing natural language processing with a focus on customer fulfillment.
Category: Intelligent integrations
The fifth key category of IA solutions is intelligent integration tools, such as Integration Platforms as a Service (iPaas.) IPaaS is a cloud-based platform for integrating data, applications, and processes across multiple systems. It provides a secure, pre-built environment for building, testing, and deploying integrations.
An iPaaS platform typically consists of a set of tools and services that allow users to connect different enterprise applications and data sources to each other. iPaaS platforms usually provide a graphical user interface to create and maintain integrations, as well as application programming interfaces (APIs) and pre-built connectors for quickly connecting to existing business applications or enterprise systems. The platform also typically has built-in security protocols, data transformation services, and analytics tools to monitor and analyze the performance of the integration.
57. Mulesoft
Mulesoft is an integration platform that helps organizations connect their applications, data, and devices. It provides an API-led integration approach that enables users to quickly and securely connect their applications, data, and devices across on-premise, cloud, and hybrid environments. Mulesoft's Anypoint Platform provides users with a wide range of tools and services for designing, developing, and managing integrations.
58. Workato
Workato is an enterprise automation and integration platform that helps companies connect their applications, automate processes, and engage with customers. It features an AI-driven automation engine that allows users to create integrations, automate workflows, and build custom solutions without the need for coding. It also offers a suite of pre-built apps and integrations for popular business applications such as Salesforce, Zendesk, and Slack.
59. Boomi
Boomi is an intelligent integration platform that helps organizations manage the flow of data between applications, systems, and people. It enables users to quickly and easily connect cloud and on-premise applications and data sources, as well as manage, secure, and monitor integrations. Boomi provides customers with a range of integration capabilities such as application integration, data integration, process automation, and data quality.
60. Zapier
Zapier is an integration and automation platform that helps business users connect their applications, data, and devices. It allows users to create automated workflows called Zaps that can be triggered by events across multiple apps. These Zaps can be used to automate repetitive tasks, such as data entry, notifications, and more. Zapier also features an integration marketplace where users can find pre-built integrations from over 1,500 popular applications.
61. Tray.io
Tray.io is a cloud-based integration and automation platform that helps businesses automate their most repetitive and complex workflows. It provides a suite of tools for automating processes, integrating applications, and managing data. Tray.io also offers a library of pre-built automations as well as the ability to build custom automations in a no-code environment.
62. Oneio
Oneio is a cloud-native integration platform that helps organizations streamline and automate their processes and make business operations more efficient. Oneio offers tools for automating processes, integrating applications, and data management. Oneio also provides a library of pre-built automations as well as the ability to build custom automations without coding. Additionally, Oneio offers analytics and insights to help users measure and optimize their automated workflows.
63. Celigo
Celigo is an iPaaS platform that helps businesses automate their processes and workflows by connecting business applications and enterprise data sources. Celigo's integration platform offers a library of pre-built connectors and templates that make it easy to connect cloud applications and legacy systems. It also provides advanced features such as data transformation, data mapping, monitoring, and error handling.
64. Make.com (formerly Integromat)
Make.com is a workflow automation platform that allows users to connect different web applications, APIs and services together in a no-code environment. It provides an easy way to automate processes and manage data between multiple apps and services. Users can create automated workflows, known as scenarios, that can be triggered by events and combine multiple actions like data processing, webhooks, and conditional branching.
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