Insights

Object-centric task mining captures business process data from user interfaces to give end-to-end process and task visibility.

Task mining is one of the fastest-growing markets in the intelligent automation space, reporting an 85 - 95 % growth rate in 2022. Although it's quickly growing, there are still many people who wonder what task mining is and how it can benefit organizations.

Digital process twins are the adaptation of digital twin concepts to process mining methods. The goal is to produce a virtual state of company processes that can be explored and improved through simulations.

Efficiency does not equal productivity. The "task mining on top of process mining" approach doesn’t work with task-intensive processes, and you’ll find out “why” in this article. 

Work is never done within a single IT system or business application. Try to recall your latest workday - how many different tabs did you have to open?

Four real case examples of process analysis success from operational excellence sherpa Peter Evans.

Business process implementation is an ongoing activity that requires careful planning and enough time to ensure process actors are well-trained, informed, and happy with the proposed changes. 

How can process mining help banks and financial services? In this article we go through best practices and an example from mortgage lending.

Embracing best practices in process discovery can be the difference between a successful transformation and an unsuccessful one. Here are the five key things to consider.

Business Process Management, or BPM, is a set of different tools and techniques that together help businesses improve and optimize their processes.

Even the most well-planned processes will likely present a few bottlenecks in the real world. Although a few bumps in the road can be managed, numerous sticking points and unanticipated issues can be damaging.

We are continuing our Wonderful BPM blog series. What should an operational excellence leader do in the first 90 days of BPM implementation? Read further if you’re as excited about improving the processes as we are.

Insufficient data quality, lack of stakeholder buy-in, misaligned expectations, poorly defined project scope, and inadequate skillsets are common reasons for process mining project failures.

When global events present many bumps in the road, business process intelligence keeps you in control and well-prepared for a smooth journey.

In the latest article in the Wonderful BPM series, we revisit the topic of lean process mapping with our Six Sigma sherpa, Peter Evans. In this case story, Peter shares how lean process mapping radically accelerated the aircraft lending process at GE Capital Aviation Services. 

In this article we look at how and why you can create a business case for adopting process mining software.

In this article, we look at how and why you can create a business case for process intelligence software - including examples and best practices.

How to build a case for data modernization in insurance companies. Here we look at the common challenges and tools to consider.

What are process metrics and how can you use them. See best practices over 30+ years from operational excellence sherpa Peter Evans.

Business process mapping is a technique used to visually display how work is done in workflow steps. It can also be called a flowchart or workflow diagram.

The main objective of customer journey mapping is to gain insights into the customer's perspective, needs, and expectations at each stage of their interaction with the company. See case example from the telecoms industry.

Event logs are a key element of process mining software. In this article we'll go through what event logs are through key definitions, examples and benefits.

We've teamed up with operational excellence leader and former continuous improvement director at the LEGO Group, Peter Evans. Peter has over 30 years of experience in deployment of operational excellence, Lean Six Sigma, operational performance management, change management, and more.

Global business services (GBS) are an increasingly popular option for achieving operational excellence in shared services. In this article we go through key definitions, examples and best practices.

Workfellow CEO Kustaa Kivela joined Dave Dabbah on the Robocorp and Beyond podcast to discuss the rapid growth of process mining

Do you need a process intelligence solution and want to find the right vendor to suit your needs? Then it’s time to develop a request for proposal (RFP.) A well-planned and written RFP will help you find answers and compare vendors to find your ideal software provider.

Business process reengineering (BPR) is a strategy to redesign core business processes. BPR can optimize end-to-end business processes, identify ineffective tasks and help teams reach specific business goals.

A business process analysis is a way of gaining insight and visibility into the steps employees and organizations perform to achieve their goals.

According to Deloitte's 2022 Global Intelligent Automation survey, intelligent automation is becoming the norm amongst many organizations. The reason for this is simple: using intelligent automation tools brings accuracy, increased productivity, enhanced customer and employee experience, and reduced costs.

Intelligent automation (sometimes called business process automation) is the systematic approach to research, improve, or replace inefficient work processes through automation. Often intelligent automation involves robotic process automation (RPA) or artificial intelligence (AI) based solutions replacing processes and tasks previously done by skilled employees.

RPA robots are not magic pills that can solve all problems. In this article, we look at the significant challenges for RPA that prevent it from scaling its capabilities to the entire organization. 

Shadow processes are the type or category of the processes that are not easily found, specified, and revealed. In this article we go through what business leaders need to know.

How to become a perfectly optimized enterprise and how can Workfellow help in that journey?

How to effectively turn process mining into "real" actions that transform the company, increase ROI and make work better as a final result?

We see now that robots are getting more competent at increasing speed. Yet, early adopters have already moved to a specific point in their journey, which we call a plateau of automation scaling. The quick wins are done – what’s next?

The world is changing fast, so should we. Automation is inevitable, and skills like agility and resilience would be valued a lot in the upcoming future.